Service Center Co-ordinator - General Electric - City of London - Wizbii

Service Center Co-ordinator

  • By General Electric
  • City of London (United Kingdom)
  • Bachelor's Degree
  • Quality / Safety / Hygiene

Job description

Additional Cities

Chalfont St Giles
Career Level

Relocation Assistance


GE Healthcare
Business Segment

Healthcare Global Services


United Kingdom
Postal Code

Role Summary/Purpose

Proficient service professional responsible for providing remote technical support services providing first response and remote solutions where possible to customers experiencing technical systems difficulties. Is a field change agent to drive improvements in Service Delivery.
Essential Responsibilities

·  Customers can reach this support organization by direct calls, web portals, emails or 3rd part call center

·  This team serves as first point of contact for customer, then engages technical support team for resolution in the event the issue requires technical expertise

·  Major contribution to the development of an operational year plan for own department activities of the team

·  Suggests improvements in products, processes and procedures

·  Works together with people from the business unit

·  Contacts are under guidance and/or geared towards specifying activities, planning of activities and giving explanations on technical issues

·  Works on the basis of predefined contracts and frameworks. Some latitude to deviate from those conditions

·  Bachelor's degree from an accredited university or college (or a high school diploma / GED with some experience in Service) or equivalent knowledge or experience

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website
Desired Characteristics

Preferred Qualifications:

·  Strong oral and written communication skills.

·  Strong interpersonal and leadership skills.

·  Ability to work independently.

·  Strong problem solving skills.

·  Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position

·  Complete all planned Quality and Compliance training within the defined deadlines

·  Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization

·  Identify and report any personal quality or compliance concerns immediately to the Quality Organization

·  Ensure timely dispatch closure. 6. Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe

·  Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible
About Us

GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.
Learn More About Careers at GE

Learn More About GE Healthcare

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, and according with all local laws protecting different status.

Follow us onTwitter , join ourLinkedIn Group or become a fan of ourFacebook page. Receive job and event notifications by becoming a member of theGE Talent Community . Stay up to date on what’s happening at GE around the globe by checking out theGE Careers Blog .

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About General Electric

Inventer le monde industriel de demain, telle est la motivation de General Electric.

Multinationale de renom, GE est leader dans les secteurs énergie et transports dont les activités se répartissent entre GE Energy Infrastructure, GE Technology Infrastructure, GE Capital, GE Consumer & Industrial et NBC Universal. Doté d'importants pôles de recherche, General Electric met donc à profit son savoir-faire et ses connaissance afin produire de l'énergie, bâtir, faciliter les déplacement et améliorer les soins à travers le monde.

GE couvre un large de panel de métiers, niveaux et compétences à travers des fonctions d'ingénierie, marketing, santé, finance, logistique, communication, business développement etc. De ce fait, les offres du simple stage au CDI ne manquent pas en France, notamment sur les sites de Buc et Velizy Villacoublay, près de Paris.

La société offre des voies professionnelles multiples et intéressantes d'un point de vue rémunération, cadre de travail et challenges pour de jeunes stagiaires ou alternants souhaitant mettre à profit leurs compétences au sein d'une entreprise au service de tous pour inventer les solutions de demain.

Rejoignez GE pour construire votre parcours ensemble.

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