Service Administrator

Job description

3156852
Additional Cities

Shannon
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Measurement & Controls
Function

Manufacturing
Country/Territory

Ireland
Postal Code

V14 V992
Role Summary/Purpose

The Service Administrator will have the responsibility of ensuring that probes and instruments returned to the Shannon site for service or repair are correctly entered onto the SAP system, are allocated to the correct engineering or production team and the progress of the work is communicated to the customer or customer care representative (CCR).
Essential Responsibilities

The candidate will also be required to perform pre-delivery inspection of parts prior to shipping to ensure parts and documentation are appropriate for the order.
• Dealing with CCRs to ensure correct order entry
• Receiving of goods into SAP system
• Interpretation of case notes and allocation to correct team
• Working with engineering and manufacturing staff to create repair cost estimates
• Providing updates to customer care and service teams on status of material once in process
• Final quality checks prior to shipping
• Preparation of certificates and documentation
• Preparation of shipments
Qualifications/Requirements

• Excellent written and verbal communication skills
• Good knowledge of Microsoft Office including Outlook and Excel
• Ability to manage own workload
• Administration skills
Desired Characteristics

• Previous use of SAP
• Experience in a manufacturing/supply chain setting
• Ability to multi-task and handle tasks with competing priorities effectively
• Demonstrated expertise to effectively communicate within all levels of an organization
• Excellent oral communication, business correspondence and procedure-writing skills
• Excellent interpersonal communication and facilitation skills
• Ability to work effectively in cross-functional teams
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

Ireland
Primary State/Province

Munster
Primary City

Shannon