Senior Application Operations Engineer

Job description

Job Description Summary

Responsible for support and enhancement of a legacy ERP application that underpins critical business operations. This role is hands-on, 5 Day a week office-based, and highly collaborative, working closely with operations teams, business users to ensure the ERP platform remains stable, secure, and fit for purpose while we gradually modernise surrounding systems.

Job Description

Company Overview:

Working at GE Aerospace means you are bringing your unique perspective, innovative spirit, drive, and curiosity to a collaborative and diverse team working to advance aerospace for future generations. If you have ideas, we will listen. Join us and see your ideas take flight!

Site Overview:

GE Aerospace in Australia, has sites in Brisbane, Newcastle, Richmond, Bundamba, and Matraville. Since 2005, we’ve driven innovation and supported avionics, propeller, and power systems across a diverse range of aircraft platforms for our customers. At our Brisbane facility, you'll work with highly skilled technicians on cutting-edge technology for civilian and military aircraft. We are committed to developing early career talent through student-focused programs and fostering a culture of respect and community support. Be part of a team that values giving back and making a difference in the aerospace industry.

Role Overview:

Application Support & Operations

• Own the day-to-day operational support of the legacy ERP application
• Monitor system health, performance, and scheduled jobs/batches
• Investigate and resolve application incidents, errors, and service interruptions
• Perform root cause analysis and implement long-term fixes

User & Business Support

• Act as primary contact for ERP user queries, issues, and “how do I?” questions
• Triage, prioritise, and resolve support tickets within agreed SLAs
• Document and communicate workarounds and solutions in a user-friendly way
• Conduct ad-hoc user training and knowledge-sharing sessions

Maintenance & Enhancements

• Implement configuration changes, small enhancements, and bug fixes
• Support data maintenance activities (data corrections, reconciliations, imports/exports)
• Assist with periodic upgrades, patches, and security updates where applicable
• Maintain and improve scripts, batch jobs, and integrations with surrounding systems

Collaboration & Stakeholder Management

• Work closely with operations, finance, supply chain and other business teams using the ERP
• Support the infrastructure, database, and network to resolve cross-domain issues
• Collaborate with external vendors or support partners (where applicable)

Governance, Documentation & Continuous Improvement

• Maintain clear technical and operational documentation, Standard Work (SOPs)
• Document known issues, FAQs, and support processes in a structured way
• Identify opportunities to stabilise and streamline ERP-related processes
• Contribute to risk, security, and compliance activities related to the ERP

Required Qualifications:

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with minimum of 2 years experience.

Eligibility:

Australian citizen.

Technical Expertise:
Experience supporting  business-critical applications , ideally ERP or similar

(finance, supply chain, manufacturing, HR, etc.)
• Comfortable working with  older/legacy technology stacks , such as one or more of: on-premises client-server systems, older relational databases, legacy integration tools, batch processing frameworks, or older programming languages (4GLs)
• Strong skills in  SQL  for troubleshooting, data analysis, and data corrections
• Familiarity with  Unix/Linux servers , logs, and basic system administration concepts
• Understanding of  application operations , incident management, and change management processes

Business Acumen:
Strong  problem-solving  mindset and attention to detail

Strong oral and written communication skills
Strong business analysis and problem solving skills
Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
Ability to interact at all levels of the organization and with other GE businesses

Leadership:
Excellent communicator, works well in a team environment, and welcomes challenges
Self-starter with ability to manage multiple priorities in a fast paced work environment
Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate.

Additional Information

Relocation Assistance Provided: No