Product Service Engineer - Investigations and Service Center Technical Support (SCTS) - Aero.

Job description

Job Description Summary

The primary responsibility of this role is to perform field event investigations on GE Power’s Aero fleet. This includes data and hardware capture, metallurgical failure analysis coordination, root cause analysis, report writing and direct interaction with customers and GE front-line team. Additionally, the role will require performing Product Service Engineering tasks including customer site visits, Field Core & Aero Alliance shop visits to provide engineering support, direct customer field issue support, and occasional on-call duty with PSE team. Additionally, will assist with the review and clearing of departure records and product repair improvements as applicable.

Job Description

Roles and Responsibilities

·  Fully investigating and document field events (forced outages, unplanned engine removals, Severe Events, etc.)
·  Lead cross functional teams for your assigned field incident investigations.
·  Participate as team member on investigations led by others.
·  Provide site check lists to capture site operational data to support field investigations or troubleshooting.
·  Provide Depot investigative teardown work scopes for Gas Power customer and/or Aero Alliance lease pool engines.
·  Provide detailed work scopes and instructions to investigative laboratories for proper analysis of field event hardware.
·  Provide status updates to customers and GE customer facing team members.
·  Provide and present written Root Cause analysis reports to customers, discuss findings and corrective action/future operational recommendations.
·  Perform operations-based maintenance analysis and deliver recommendations to key customers with unique operating profiles.
·  Work with applicable product-line PSE team in identifying, categorizing, and developing corrective actions for fleet issues and field fix programs.
·  Support the broader product service engineering team with issue resolution.  This will include participation in the PSE on-call rotation
·  Coordinate with the quality organization, service centers, and One Field Services on quality issues, including implementing corrections and containments
·  Some travel to GT level 4 repair shops, Field Core level 2 shops, Customer sites, user’s conferences will be required (approximately 10%).
·  Partner with Applicable Product Line PSE on Common Problem issue reduction, Fleet Programs (RAM & NPI).
·  As required review, comment on Service Center and Field Service created departure records. 
·  As available assist with the development and/or review of current and future component repairs.

Requirements/Qualifications

·  Bachelor's degree in a technical discipline 
·  Technical experience with any or all the following I&C, Issue resolution, Field repair, Failure investigation & remediation or Component repair. 
·  Minimum of 3 years of gas turbine technology experience.

Desired Characteristics

·  Demonstrated ability to represent GE in customer communications.
·  Demonstrated ability to interact successfully in a matrixed organization…. GE and Customer
·  Training in Apollo, TOPS8D, or other RCA methodologies
·  Strong written and verbal communication skills
·  Experience with component materials and failure modes
·  Understanding of configurations, market drivers, and operating profiles of GE Aero customers
·  Strong understanding of common failure modes in gas turbines
·  Familiarity with both engine and package hardware, manuals, and bulletins
·  Demonstrated team player
·  Proven interpersonal skills
·  Self-starter
·  Strong computer skills
·  Commercial sensitivity with a focus on customer needs
·  Gas Turbine technology experience
·  Metallurgical laboratory experience
·  Green Belt or Black Belt certified (GE Employees Only)
 

About Us

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is  $98,400-$164,000 USD Annually.

The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a Variable Incentive (VIC) bonus of 10% .

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

T his position will stay open on the career website until at least September 18, 2025.

Benefits Available to You:

GE employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: https://jobs.gecareers.com/global/en/ge-career-benefits

·  Our compensation & benefits are designed to help you manage your personal and family needs, while rewarding high performers. We offer a robust benefits package depending on your employment status and your national requirements.
·  A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.
·  GE invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development .

Healthcare benefit s include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.

Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants.

Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an  Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No