Product Service Engineer - Accessories Systems
Lahore, PAKISTAN IT development
Job description
Job Description Summary
The Product Service Accessories Engineer role offers opportunity for direct customer impact by providing direct technical support to global GE Vernova (GEV) customers for 3 main workstreams:1) Resolving or mentoring team through customer technical inquiries via engineering response (ER) cases
2) Leading or engaging in complex controls and accessory & plant equipment root cause analysis (RCA) investigations for high business impact issues, often with cross-functional teams
3) Communicating GEV technical guidance to customers or site representatives via user conferences, customer webinars, and technical documents; additionally, communicating technical details and business risks to GEV internal stakeholders.
Job Description
Roles and Responsibilities
- Own the technical resolution to multiple complex turbine accessories/auxiliaries issues at power plants with a sense of urgency.
- Identify trending issues and provide countermeasures to protect our customers’ fleet, then communicate to the relevant audience (TILs, PSxBs, ETCs, OnTheGo alerts, etc.)
- Collaborate with Design Engineering, Product Management, Regional Customer Engineering Centers, Manufacturing, Sourcing, Vendors, and/or Customers to provide sound technical resolution in a timely manner
- Drive complex RCAs through root cause and corrective action while communicating both internally (field teams, GEV leadership) and externally to end customers
- Demonstrate and promote the GE Vernova Way, lean principles, and simplification into day-to-day activities
Required Qualifications
- Bachelor’s and/or master's degree in Mechanical, Electrical or Instrumentation Engineering from accredited university.
- Strong experience with GE/Alstom Turbines accessories systems and/or plant systems.
- Strong oral and written communication in English language.
- Willingness to travel to customer sites to support issue resolutions, when such need arises.
Desired Characteristics
- Self-starter and resourceful problem-solver that can navigate the GEV resource databases and organizations to deliver a solution, with urgency
- Not afraid of being uncomfortable with the specific technical problem and willingness to apply engineering problem-solving methods to resolve the issue, under pressure
- Ability to communicate at all levels (field engineers, site engineers, plant managers, GEV leadership, etc.)
- Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
- Humble, open, collaborative, and continuously learning.
Additional Information
Relocation Assistance Provided: No