Product and Installation Specialist ABUS, Viewpoint-Remote| USA ONLY

Job description

3284309
Additional Cities

Milwaukee, Remote, USA ONLY
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare USA & Canada
Function

Services
Country/Territory

United States
Additional States/Provinces

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming
Postal Code

53215-2092
Role Summary/Purpose

This position is remote from a USA home office. This role will help to drive customer satisfaction and revenue through new ABUS - Ultrasound IT installations. As part of the USIT team, you will be joining a fast growing global business focused on Ultrasound reporting and image management across the Ultrasound segments.
Essential Responsibilities

- Provide technical implementation and customer support on-site and remote.
- Ensure outstanding customer satisfaction in all customer interactions.
- Assist with pre-sales support of ABUS and Ultrasound IT products.
- Provide support and work directly with local Field Engineers.
- Occasionally provide product support of ABUS product on-site and via remote access.
- Provide follow up customer technical training on-site and remotely via web-based tools.
- Provide valuable input to new product development using your experience in resolving issues.
Qualifications/Requirements

- At least 3 years of technical knowledge and experience with Network Based Software solutions and Network Topology and Infrastructure.
- Familiarity with Clinical workflow, PACS, routing rules, pre-fetching, URL integration, DICOM SR files,etc.
- At least 2 years of IT support experience including troubleshooting hardware, networking, Client\\Server OS and Peripherals.
- Basic computer skills (Word, Excel, PowerPoint).
- Willingness and ability to travel up to 85% within the United States & Canada.
- The successful applicant must comply with GEHC’s standard background check, including a post-offer drug test. In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
- Unrestricted work authorization in the US without sponsorship.
- Willingness to submit to and pass a drug test and educational employment and criminal background checks. 

Desired Characteristics

- Bachelor's degree in Computer Science or related filed. Familiarity with Windows OS, Security and Shares. MCSE preferred.
-Excellent written/verbal communication skills, including the ability to easily convey concepts to peers, customers and employees.
-Prior experience within GE - ViewPoint, ABUS- OB/GYN/Vascular reporting application.
- General IT background with ability to consult on infrastructure needs of prospective clients.
- Microsoft Terminal Server / Citrix experience - Experience with workflow in a hospital systems.
- Prior PACS and HIS experience or familiarity.
-Working knowledge of the DICOM standard and Ultrasound Systems preferred.
About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Primary Country

United States
Primary State/Province

Wisconsin
Primary City

Milwaukee