Job description

Job Description Summary

Job Description

Your Role:

• Develop and Manage KPI Reporting: Lead the creation and management of global and regional KPI reports and dashboards, utilizing data from diverse sources like SFDC, Smartsheets, Excel and ERP platforms. This role ensures comprehensive, data-driven insights critical for tracking and improving performance metrics.
• Monitor and Enhance Field Service Performance: Track Field Service KPIs to identify adverse trends and systemic issues. Apply root cause analysis and problem-solving methods to implement solutions that drive operational efficiency and continuous improvement.
• Collaborate Across Leadership and IT Teams: Partner closely with ISD, Segment Leadership, Commercial Ops, Finance, and IT development teams to meet stakeholder needs. Exceptional communication skills are essential to effectively coordinate between business and technical teams, ensuring clarity and alignment across all levels.
• Provide Strategic Leadership in Operations Planning: Support regional operations teams in leveraging KPI data for resource optimization and strategic decision-making, contributing to the overall effectiveness of the Operations Planning process.
• Engage and Align with Stakeholders: Facilitate weekly, monthly, and quarterly sessions with stakeholders to ensure effective communication and alignment on KPI objectives. Clearly present insights to make reports and dashboards actionable and accessible for all involved parties.
• Develop and Maintain KPI Dashboards: Collaborate with Segments and SP IT Teams to build and sustain Field Service KPI dashboards that support both daily operations and long-term strategy, ensuring data is reliable and readily available.
• Impactful Communication as a Success Driver: Strong communication is a key success factor, allowing for the translation of complex data insights into clear, impactful information that resonates with leadership and IT teams, ultimately driving stakeholder satisfaction.
• Adaptability and Flexibility: Take on additional responsibilities as assigned, demonstrating adaptability in a fast-paced and evolving work environment.
• Travel Requirements: Occasional travel may be necessary to collaborate with key stakeholders and support operational initiatives.

Basic Qualifications (requirements):

• 5+ years applicable Field Service experience and demonstrated success/knowledge
•  2+ years of specialized/industry experience
•  Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in Job Family Group(s)/Function(s)).
• Experience in power generation or technical industry can be substituted for degree and/or project management experience

Desired Characteristics:

•  Demonstrated analytical and quantitative skills; statistically literate and familiar with LEAN process, quality concepts and tools
• Strong skill set in advanced MS Excel functions, Smartsheet, knowledge of advanced statistics and Tableau a plus
• Basic comprehension of Salesforce, Data lake
• Clear thinker with the ability and desire to draw conclusions based on multiple data sets
• Self-starter able to drive change with a limited degree of direct guidance
• Strong analytical skills and ability to execute in fast paced environment
• Ability to work in a cross-functional environment and effectively manage within diverse and global cultures
• Capable of achieving results with limited resources and ability to implement creative solutions
• Forecasting/Planning experience
• Strong decision-making, oral, written communication, interpersonal and leadership skills

If contracted in the US:

The salary range for this position is 91.400 to 121.800 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a 10% performance bonus.

*The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

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