Job description

Job Description Summary

Within the Military Product Management & Customer Support Organization, as On Site Customer Support Manager you will be deployed in Kuwait for a period of 3 years minimum and you will be responsible to manage and oversee the maintenance activities performed by the Avio Aero deployed team located within the Kuwait propulsion facility at the Main Operating Base (MOB). In this role you will be a representative of Avio Aero and act on behalf of the Military Consortium in liaising with the Customer for any service issues.

Job Description

Essential Responsibilities

Manage the on site team at all levels, also caring about its growth and development
Manage and oversee the maintenance activities performed by the Avio Aero on site team
Oversee and manage the provisions of all Technical and Logistic activities through the on site team
Liaise and participate at operational/functional meetings with Customer
Continuously identify opportunities for improvement and service enhancement
Ensure compliance to relevant airworthiness regulation specifications (Technical Airworthiness Authority)
Supervise and ensure EHS compliance of the Kuwait propulsion facility and raise any maintenance requirements
Raise and monitor any quality issues affecting Operations and implement any subsequent mitigating action related to Quality Management
Manage all required documentation related to the deployment of the team
Issue and control all relevant documentation within local Operations
Support and integrate the Engine Field Service activities as necessary
Act as Certifying Staff as necessary

Qualifications/Requirements

Bachelor’s degree in Aerospace / Mechanical Engineering or a high school diploma with previous solid experience in maintenance activities on aircraft propulsion systems
Good knowledge of military propulsion systems, aerospace service and Customer operational needs
Capable of Technical Reporting
Good knowledge of Health and Safety regulations and working around aircraft
Good knowledge of contract commitments and implications on KPI’s
Basic knowledge of availability service and balance with inventory and cost-Excellent communication and persuasion skills at all levels
Strong ability to influence others and lead small teams
Good knowledge of airworthiness / flight safety regulations and compliance
Basic understanding of Fleet Management, modelling, forecasting and reporting
Excellent problem solving skills
Fluent written and spoken Italian and English
Work Visa, in accordance with local regulation, is required
Eligible for NATO Security Clearance

Desired Characteristics

Experience in multinational /multicultural environment
Good communication skills

What we offer

Smart working and work life-balance

Avio Aero, when possible, promotes remote work and encourages a good, healthy and satisfying work-life balance. We value our employees’ wellbeing; hence we offer a variety of improvement programs aimed to preserve anyone’s psychological safety and daily needs.

Total Rewards

At Avio Aero, we understand the importance of Total Rewards. As a new joiner to Avio Aero we are pleased to offer the following welcome benefit plan:

Performance related bonuses and local bonus scheme
Flexible benefits platform
GE share plan
Life and injury insurance
Private medical cover
Employee assistant program
Employee special awards (service and recognition)
Local special agreements and discounts
English and languages training for you and one member of your family
Technical, Leadership and development trainings

Inclusion & Diversity

Avio Aero is proud to be an Equal Opportunity Employer and we are strongly committed to maintain an inclusive and diverse environment. Every employment decision is taken regardless to national or ethnic origin, religion, sexual orientation, gender identity or expression, age, disability, etc.

We are not all the same. Just be Yourself @AvioAero!

Additional Job Description

Additional Information

Compensation Grade

SPB3

Relocation Assistance Provided: Yes

Offers “General Electric”