Military Field Service Representative (FSR)

Job description

3078445
Career Level

Experienced
Relocation Assistance

Yes
Business

GE Aviation
Business Segment

Aviation Military Systems
Function

Services
Country/Territory

United States
U.S. State, China or Canada Provinces

Alabama
Role Summary/Purpose

The Military Field Service Representative (FSR) will provide on-site training and logistic support for the GE T700 engine. Training includes but is not limited to flight line, hangar and shop level engine maintenance, troubleshooting and operations. The FSR will be responsible for multiple locations and must be knowledgeable with the T700 engine, as well as have the communication skills to work at all levels with civilian maintainers and within military organizational structure.
Essential Responsibilities

In addition, the Military Field Service Representative (FSR) will:

·  Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area

·  Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer

·  Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
·  Develop a year plan for their own department. Is involved in discussions with other functions and teams about improvement in processes, procedures and ways of working

·  Contribute to plan of larger unit

·  Communicate across direct organization

·  Present to senior leaders (EB and SEB) in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy
·  Diverse clients in a region
·  Follows frameworks to get through the processes in a timely and compliant manner

·  PLEASE NOTE : Work location listed is Other (Ft Rucker) AL. However, other US locations may be considered
Qualifications/Requirements

·  Bachelor's degree from an accredited university or college (Or a high school diploma / GED with a minimum of 4 years of experience in Services)

·  Minimum of 3 years of experience in Customer Service Management

ELIGIBILITY REQUIREMENT :

·  Candidates will need to be mobile and open to relocating to other locations domestically and potentially internationally

·  PLEASE NOTE : Work location listed is Other (Ft Rucker) AL. However, other US locations may be considered
Desired Characteristics

·  Strong oral and written communication skills

·  Strong interpersonal and leadership skills

·  Ability to influence others and lead small teams

·  Lead initiatives of moderate scope and impact

·  Ability to coordinate several projects simultaneously

·  Effective problem identification and solution skills

·  Proven analytical and organizational ability

Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

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About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Working for GE Aviation is exciting & challenging. Come see what you are missing!
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.