Military Field Service Representative

Job description

3161900
Additional Cities

Oak Harbor, Whidbey Island
Career Level

Experienced
Relocation Assistance

Yes
Business

GE Aviation
Business Segment

Aviation Military Systems
Function

Services
Country/Territory

United States
Additional States/Provinces

Washington
Postal Code

98277
Role Summary/Purpose

The Military Field Service Representative will provide on-site technical assistance to US Military organizations in accordance with contractual objectives associated with the maintainability of GE Aviation’s Generator Converter Unit (GCU). In the role of Military Field Service Representative, you will work within defined parameters to resolve issues through immediate action or short-term planning.
Essential Responsibilities

The Military Field Service Representative will also act as the primary liaison between the GE factory and your assigned customer base.

In addition, as the Military Field Service Representative, you will:

·  Provide assigned customer base, in person and remotely, interpretation of data and technical assistance

·  Provide technical assistance and on the job training to customer representatives regarding installation, operation, calibration, repair, troubleshooting and maintenance of GE Aviation Systems equipment located at customer's sites

·  Respond to requests for emergency repairs and services to troublesome equipment

·  Develop and further expand technical knowledge and expertise, currently recognized by industry standards for engineering ability

·  Maintain knowledge of applicable product line warranties to assist in warranty administration

·  Use prepared data to instruct both internal and external training programs as required to impart and disseminate product knowledge

·  Perform administrative functions; such as writing various technical reports, ordering materials, and preparing time / expense sheets in accordance with company guidelines and contractual requirements

·  Maintain knowledge of the report system to the extent required for timely and accurate input of field information

·  Maintain strong safety mindset to assure the executed work reflects the technical requirements within GE safety standards

·  Actively monitor and maintain assigned equipment reliability

·  Actively pursue cost avoidance measures by reducing No Fault Found returns and Externally Induced Faults of assigned equipment

·  Provide input for trend monitoring and in-service performance analysis

·  Assist customer with logistic tasks including work scope reviews, troubleshooting, data recording and hardware tracking and availability

·  Apply Six Sigma analytical tools to assist the customer with root cause analysis and internal production goals

·  Serve as program level liaison between customer and factory personnel related to maintenance, logistical and production level requirements
Qualifications/Requirements

·  Bachelor's Degree from an accredited college or university (Or a High School Diploma / GED with a minimum of 4 years of experience in a field service / maintenance position as a Military Field Service Representative)

·  Minimum of 3 years combined experience in: Aircraft System Troubleshooting and Repair

·  Component Troubleshooting and Repair Aircraft System / Component Repair Capability

ELIGIBILITY REQUIREMENT(S):

·  Ability and willingness to travel as required; could be up to 50% of the time

·  Ability and willingness to obtain and maintain a U.S. Government Secret Clearance

·  Ability and willingness to relocate to domestic or international locations to support the needs of the business
Desired Characteristics

·  Strong customer interaction and communication skills

·  Strong interpersonal and leadership skills

·  Proven analytical and quality improvement ability

·  Demonstrated proficiency in repair troubleshooting, shop operations and testing of assigned programs / hardware

·  Able to work with and make formal presentations to all levels of maintenance, engineering and management

·  Project management experience

·  Demonstrated ability to lead and influence GE customers and peers

·  Possess knowledge of the learning process and how to transfer technical knowledge to less qualified personnel including; the ability to express thoughts in both oral and written communications

·  Possess the ability to work independently, without technical guidance to perform all required work tasks

·  Possess a high degree of tact, diplomacy and ability to work and cooperate harmoniously with customer personnel

Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

At GE Aviation, we are imagination at work. Whether we’re manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world’s toughest problems. Join us and you’ll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you’ll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it’s the next generation of ecomagination products or the future of aircraft engines, we’ve got the state-of-the-art resources to make those innovations a reality. If you’re passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

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About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Start your career on the right path. Join our results-oriented team at GE Aviation today!
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States
Primary State/Province

Washington
Primary City

Oak Harbor