Manager - Digital Operations

Job description

3148167
Additional Cities

Hoffman Estates
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Digital
Function

Digital Technology
Country/Territory

United States
Additional States/Provinces

Illinois
Postal Code

60169
Role Summary/Purpose

The Support Release Manager is responsible for the operational delivery and support of production infrastructure and code for GE Healthcare Partners customers. The manager will implement, support and manage release processes for code through development, test, and production environments. The manager will assist in managing multiple projects and inter-dependencies to ensure milestone adherence to ensure the integrity of releases can be measured.
Essential Responsibilities

·  Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).

·  Supervise and provide technical leadership to support staff and ensure compliance with appropriate policies.

·  Act as the single point of contact for IT customers across the assigned region, including escalations.

·  Work with business, infrastructure, dev/ops and engineering teams to support customer implementations

·  Ability to solve or engage others to help find a solution for day-to-day IT issues

·  Inspire support team members to get to the best answer to help customers get their jobs completed

·  Ability to assist businesses to build IT infrastructure projects from discovery, design and implementation phases.

·  Drive initiatives with team to improve User experience/ IT Simplification for end users.

·  Identify, plan and implement where you see opportunities for local improvement of the release and deployment processes.

·  Manage day to day infrastructure support activities of the team across multiple customer implementations

·  Resource planning, capacity planning for onsite support technicians where applicable
Qualifications/Requirements

Basic Qualifications

·  Bachelor's Degree in Information Technology, Computer Science, or related field with a minimum of 5 years of IT experience OR at least 8 years equivalent IT experience.

·  3+ years exceptional management skills/organizational skills, including demonstrated ability to effectively manage resources and multiple IT projects of various diverse scopes

·  3+ years’ experience in IT infrastructure, network, or end user services

Eligibility Requirements

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

·  Must be willing to travel . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States
Primary State/Province

Illinois
Primary City

Hoffman Estates