Learning Operations Associate- Customer Service

Job description

3238168
Additional Cities

Cincinnati
Career Level

Entry-Level
Relocation Assistance

No
Business

GE Global Operations
Business Segment

Global Operations Human Resources
Function

Human Resources
Country/Territory

United States
Additional States/Provinces

Ohio
Postal Code

45202
Role Summary/Purpose

The Learning Operations Associate is an entry level position responsible for executing learning management requests for help in queue from the Learning CoE and business partners. Provide customer Service to those making requests as needed to clarify requests, recognize gaps or inconsistencies and solve problems or escalate issues as needed.
Essential Responsibilities

·  Evaluate and execute Learning Management Systems Activities for all GE Businesses, for example, processing:
·  Assignments
·  e Learning Courses – New, modifications, revisions, Completion Credit
·  Course Removals 
·  Content Testing 
·  Curriculum's –Adding/Revising/Deactivating
·  Exams – New, modifications, revisions 
·  Exam Resets 
·  Instructor Led Training – Offerings, Roster management
·  Read & Acknowledgements (documents/flat files) – New, modifications, revisions
·  Attend on-site training in Cincinnati office for LMS activities (for example – system upgrades, migrated work, new ticket types, etc.)
·  Collaborate with project teams
·  Attend meetings both onsite (e.g., weekly team huddles) and virtually depending on customer/business/operational need
Qualifications/Requirements

·  Bachelors degree in Information Technology, Human Resources, Business, or related field, or equivalent of high school diploma/GED with at least 2 years of experience in information technology, human resources, business or similar
Desired Characteristics

·  Strong customer service skills and experience, communicating with a variety of groups of customers at different levels 
·  Prior experience working in a call center or help desk managing work in a queue
·  Able to manage data electronically
·  Ability to manage multiple projects 
·  Experience in building productive working relationships with the business unit you support
·  Effective organization and time management skills 
·  Able to work with minimal supervision
·  Experience with a Learning Management System (LMS)
·  Experience in developing training with e Learning software
·  Experience in training curriculum development preferred 
·  Analytical and problem resolution skills
·  Proactive responsible individual, able to set own action plans 
·  Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
About Us

Global Operations is GE’s multi-functional shared services. We operate worldwide, transfer knowledge and work with
every GE business to make our company simpler, better and more customer-focused. Our culture promotes
innovation, knowledge sharing, and collaboration in an open office environment that has leaders both sitting and
working alongside their team. We’re looking for entrepreneurial problem-solvers who are passionate about exploring
new, efficient ways of working, while gaining exposure across multiple industries. Join the team and help us deliver
tomorrow’s GE, today.

Find out more attarget=“_blank”>http://www.ge.com/careers/global-operations/cincinnati

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.
Primary Country

United States
Primary State/Province

Ohio
Primary City

Cincinnati