Lead Services Specialist 2 - Field Svc & Technical Advising

Job description

Job Description

Job Description Summary

As Lead Field Service & Technical Advising Specialist-Steam Turbine, you shall be responsible for :

oPlanning and execution of Steam turbine outages of Own fleets as well as Other OEM fleets in SQDC (Safety-Quality-Delivery-Cost) sequence.
oInteracting with vendor/customer for planning and execution of the outages
oAnalysis & providing technical solutions to problems being encountered /identified by Thermal Power Utilities in consultation with Engineering.
oInstallation Management at ST Retrofit sites.
oCreation of Methods Statements & Field Procedures Standards and project specific technical documentation to support outages for identified oOEM fleets.

Job Description

Roles and Responsibilities

· 
Working as Site Lead/Technical Lead for assigned outages including dealing with all technical & safety matters related to outage execution, owning the customer relationship during outage duration, and driving customer issues resolution within outage schedule.

·  Align all execution team members towards outage execution excellence, including cross-functional coordination with Engineering, Sourcing, Project Management, Safety and Quality functions to achieve outage execution KPIs and customer satisfaction.
·  Implement and ensure compliance as per company standards, laws & regulations during outage execution.
·  Ensure implementation/regular rigor towards site DMS to achieve field service outage milestones.
·  Ensure consistent application of business tools and processes applicable to the scope of outages being executed. Follow Field Service Management processes for upgrades/retrofit and Outage end to end process for core business.
·  Uses technical experience for data analysis to support recommendations. Collaborates with internal and cross-functional resources to arrive at conclusions.
·  Capture, report & implement outages best practices.
·  Drive lessons learned and technical close-out with tangible outcomes/deliverables. 

Required Qualifications

·  Bachelor’s degree in mechanical engineering/or equivalent from an accredited university or college.      
·  Significant experience in the outage execution of large steam turbines, preferably on 100 MW and above.
·  At least 10+ years  of on-site field experience in executing steam turbine outages at various sites/customer with 3-4 years of relevant experience as lead TFA/Site manager.
·  Excellent communication skills while interacting with internal/external customers for outage execution.
·  Strong oral and written communication skills.
·  Strong interpersonal and leadership skills.

Desired Characteristics

· 
Technical Skills:

·  Should have sound fundamentals and knowledge on Steam turbine technologies with operational aspects of various fleets.
·  Rich services exposure to Steam Turbine Outage execution skills mainly on large Steam turbines of 100 MW and above.
·  Sound exposure to constructional features with a view to manage & lead the outage team members for successful outage execution and key deliverables.    
·  Proficiency in MS Office applications (MS word/MS excel/MS Power Point) etc
·  Sound understanding of time/cost control for assigned services outage execution related site activities of Steam Turbine Overhaul within assigned time & cost estimates.
·  Exposure and knowledge on scheduling packages such as MS Project/Primavera shall be preferred.
·  Analytical skills to troubleshoot on different operational problems of Steam Turbine and subsequently advise on short term as well as long term remedial measures in consultation with Service Engineering.
·  Exposure to outage execution process like outage planning/outage execution including site mobilization/execution of job along-with designated vendors/ outage closure/ Outage feedback & Lesson Learnt.

Behavioural Skills:

·  Good observational and analytical skills.
·  Sense of Urgency
·  Able to quickly organize and lead colleagues, and external vendors in the team to achieve desired outcome.
·  Systematic approach to understand problems, learn solutions and train others.
·  A good get along with colleagues/vendors and Customers.

Additional Information

Relocation Assistance Provided: Yes