Job description

Job Description Summary

Job Description

Roles and Responsibilities

As Lead Field Service Engineer - Drives, you will:

• Perform troubleshooting activities at site locations to diagnose problems, determine appropriate resolution, and implements corrective actions for Variable speed Drives
• Develop requisite documentation to execute work e.g. commissioning procedures, maintenance procedures daily logs etc.
• Perform installation and commissioning activities at customer site locations
• Be capable of working unsupervised and leading small teams
• Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
• Under the direction of a senior engineer performs a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems
• Develop presentations and provides training and instruction to customers on drive operations
• Coordinate additional opportunities to serve the customer with the customer service team, parts, other FSE’s, repair services, sales, and product engineering teams
• Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell GE parts and services
• Coordinate maintenance activities for the customer and planning for inspections
• Provide support to engineering teams working on customer CMU’s projects
• Provide support the bidding process for the customer CMU’s projects
• Identify new opportunities & development of effective offerings to improve in-service equipment reliability / availability
• Promote sales of maintenance services
• Perform other related engineering tasks to facilitate proper commissioning and customer satisfaction
• Provide on call support in response to customer calls for service
• Ensure appropriate response and service is provided to customer
• Complete timely service reports and other administrative requirements
• Support business growth opportunities and marketing campaigns
• Other duties may be assigned by management to meet business needs.

Required Qualifications

• Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (or Associate degree in Electrical Engineering or related discipline from an accredited college or university with a minimum 5 additional years of related industry experience)
• Minimum 5 years of field service and/or commissioning experience

Desired Characteristics

• Variable speed Drives experience for Commissioning and troubleshooting 
• Minimum of 3 years of experience with GE Drive systems {With 2 years practicable working knowledge of at least one GE Power Conversion drive system (Including: MV7000, SD7000, MV3000)
• Experience in commissioning Variable Speed drive of Siemens/ABB/Toshiba/Danfos/Rockwell
• Minimum of 2 years practicable working knowledge of at least one GE Power Conversion drive / system controller (Including PEC, PECe, CDC)
• Ability to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
• Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
• Strong computer proficiency and technical aptitude with the ability to utilize MS Office applications
• Ability to learn and follow defined departmental policies, procedures, and practices
• Background in a customer facing position, within a Service environment