Lead Customer Diagnostics Engineer

Job description

Job Description Summary

The Fleet Support - Remote Monitoring and Diagnostics (RMD) Lead Customer Diagnostics Engineer will provide engine health monitoring services to our customers through early detection and customer notification reports (CNRs), to maximize aircraft utilization. The Fleet Manager will also develop prognostic analytics to detect engine failure modes from flight data to minimize significant events.

Job Description

In addition, as RM&D Lead Customer Diagnostics Engineer, you will:

·  Provide accurate and timely technical assistance to airline customers in the proper operation, maintenance, and troubleshooting of engines.
·  Drive fleet stability, minimize significant events through active analysis/review of fielded engine performance with customers, cross-functional engineering, and product line teams.
·  Provide effective training to airline/operator customers to improve their utilization of the self-service diagnostic tools.
·  Identify product failure trends and assist in identifying probable root causes.
·  Advance current engine diagnostic capabilities and services to enhance customer satisfaction, including developing new and improving existing detection analytics.
·  Develop, improve and execute processes using LEAN methodologies.
·  Provide front-line technical response to airline/operator customer inquiries, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations, minimizing excessive maintenance burden to the customer.
·  Develop and capture technical problem-solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries.
·  Interpret aircraft and engine manuals and service bulletins.
·  Manage communication with customer and internal organizations at all levels to ensure effective product support and customer satisfaction, and to enhance the GE Aerospace image.
·  Distribute information on customer issues so that all members of the customer support team share common understanding and objectives.

Biz Jet Specific Tasks:

·  Build/Maintain key airline/operator customer relationship owner as Lead Customer Diagnostics Engineer for the Biz Jet fleets.
·  Develops and maintains analytic in support of the Passport 20, Honda Jet, CT7 product lines working with GE Aerospace engineering and field service teams.
·  Leads connection with product line leaders and work joint projects across multiple global site locations to improve GE Aerospace diagnostic service.
·  Continue to develop and expand GE Aerospace diagnostic service in the small fleet size operator market

Required Qualifications

·  Bachelor's degree from an accredited university or college (or a high school diploma / GED with at least 6 years of relevant work experience).
·  Minimum of 3 years experience in the Engineering/Technology & Fleet Management.

 

Desired Characteristics

·  Humble: respectful, receptive, agile, eager to learn
·  Transparent: shares critical information, speaks with candor, contributes constructively
·  Focused: quick learner, strategically prioritizes work, committed
·  Leadership ability: strong communicator, decision-maker, collaborative
·  Problem solver: analytical-minded, challenges existing processes, critical thinker
·  Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan, market, and execute programs. Established project management skills.

GE Aerospace offers a great work environment, professional development, challenging careers, and competitive compensation. GE Aerospace is an  Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes