Job description

Job Description Summary

Job Description

Roles and Responsibilities

• Provide both external and internal timely, accurate, and professional reports.
• Ensure on-site repair and modification work is carried out in compliance with GE standards.
• Be a primary technical resource for on-site work, online and take the lead in resolving engineering and product issues.
• Ensure efficiency & quality of installation and repairs.
• Be autonomous to make decisions within a defined framework. Resolve issues in situations that require good technical knowledge and judgment within established procedures. Consult more senior team members for issues outside of defined instructions/parameters.
• Liaise and communicate effectively with the Services Leader, Product Management, Service Team, Customers, Channels, OEM’s, and Sales Team to provide superior customer support.
• Ensure personal compliance with applicable regulations and encourage good employee safety practices.
• Provide technical direction to skilled staff and channels performing work on customer sites to assure the executed work reflects the technical requirements and quality standards of the sold product.
• Communicate effectively schedule details, manpower requirements, quality issues, and tools/equipment requirements.
• Report, plan and demonstrate in writing and in technical reports
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• This role will require frequent travel on a weekly basis (minimum 70% travel requirement), when not travelling you will be working from home and will be required to do some office job.

Required Qualifications

• Bachelor’s degree or diploma in Engineering.  Preferably Electrical Engineering, controls & instrumentation.
• Fluent English skills, both verbal and written are required.
• Self-motivated with positive mindset and strong influencing skills.
• Flexibility, ready to travel.
• Ability to work effectively with minimum supervision.
• Good interpersonal and communication skills.
• Team player.

Desired Characteristics

• Experience with Kelman DGA equipment: Installation, Repair and general service experience within the M&D Kelman product line is an advantage.
• Strong communication skills. Ability to document, plan, market, and execute programs.
• Offshore training/experience is an advantage.
• Experience with installation and maintenance programs for Power Transformer monitoring equipment.
• Prior Field Service work experience.
• Technical awareness about transformers

Additional Information