Summary: 

As an HR Operations Administrator you will be participating in dedicated HR processes where you will be handling Employee / HR queries and being involved in projects of improving/simplifying your respective process responsibilities. You will work closely with HR business partners and cooperating with Senior experts / owners of your responsible HR service process. 

Essential Responsibilities: 

• Support HR Operations services such as On-boarding, Off-boarding, employee life cycle, benefits (one or several of the processes) and ensure people, structures, processes and systems are aligned to deliver key objectives efficiently and effectively. 

• Understand employee questions and issues, advise them in a professional way and handle their queries in a timely manner by ensuring excellent employee experience 

• Deal with operational issues and process failures, identifying and implementing appropriate solutions. 

• Build and share knowledge of area of expertise by continuously keeping up to date with internal and external updates and changes 

• Ensure that high standards of accuracy and quality are maintained with appropriate controls in place, taking accountability for compliance with relevant legal and GE Vernova policy requirements 

• Be proactive in handling process gaps faced and be involved to find a solution and participate in process improvements (we are keen advocate of Lean methodology when changing our processes for the better) 

Qualifications/ Requirements: 

• Bachelor’s degree in Human Resources or related Business degree from an accredited university or college or equivalent knowledge or experience

• Fully professional Spanish and English language knowledge both verbal and written  

• Some relevant professional work experience with demonstrated achievement in Service-oriented environment. 

• Ability to work in a complex and rapidly changing work environment across multiple stakeholder groups, with comfort and efficiency 

• Ability to communicate effective through written and verbal communication and consistently deliver high quality customer service in a professional manner 

• Demonstrated effectiveness to prioritize between tasks with different deadlines, complexity  

Desired Characteristics: 

• Able to write and speak Portuguese language 

• Strong problem-solving skills to quickly identify and present the creative/collaborative solutions  

• Strong communication skills 

• Previous experience working with Workday and any ticketing system is an advantage