F&PT Sales Account Manager

Job description

3164963
Additional Cities

Houston
Career Level

Experienced
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Turbomachinery Process Solutions
Function

Sales
Country/Territory

United States
Additional States/Provinces

Texas
Postal Code

77041
Role Summary/Purpose

The Account Manager demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.
Essential Responsibilities

In the role of Account Manager you will:

·  Interface primarily with assigned external customers for all matters concerning new parts, inside sales, and total support, ensuring that both customer and GE objectives are met

·  Establish, implement, and monitor the Inquiry-Thru-Remittance (ITR) process for assigned customers

·  Cover all disciplines within the ITR process, including financial, contractual, and legal relations with the customer

·  Assume overall responsibility for customer satisfaction

·  Serve as primary customer interface for ITR status and/or issues pertaining to spare part procurement

·  Respond to all customer inquiries in a timely manner on the processing of customer orders, acknowledgements, Purchase Order amendments, and alteration notification

·  Clearly define and communicate problems as perceived by the customer

·  Maintain complete and current knowledge of the product / ITR status including future use and needs of the customer

·  Manage the activities of supporting organizations to ensure that technical and business problems are resolved in the balanced interest of GE and the customer

·  Develop and maintain a customer preference relationship toward GE

·  Monitor special programs and coordinate both internally and externally with the customer

·  Screen and analyze customer order practices looking for trends and unusual order practices

·  Provide liaison between Marketing, Quality, Operations, and Engineering to resolve product field issues
Qualifications/Requirements

·  Bachelor’s Degree from an accredited college or university (OR High School Diploma / GED from an accredited school or institution and a minimum 7 years of experience in a Sales, Support, and/or Marketing field)

·  Minimum 3 years of experience in Sales, Customer & Product Support, and/or Services
Desired Characteristics

·  Strong oral and written communication skills

·  Strong interpersonal and leadership skills

·  Ability to influence others and lead small teams

·  Lead initiatives of moderate scope and impact

·  Ability to coordinate several projects simultaneously

·  Effective problem identification and solution skills

·  Proven analytical and organizational ability
About Us

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States
Primary State/Province

Texas
Primary City

Houston