Customer Support Engineer - Advanced Distribution Management System - General Electric - City of London - Wizbii

Customer Support Engineer - Advanced Distribution Management System

  • By General Electric
  • City of London (United Kingdom)
  • Logistics

Job description

Additional Cities

Career Level

Relocation Assistance


GE Power
Business Segment

Power Grid Solutions


United Kingdom
Postal Code

EH54 6BX
Role Summary/Purpose

The critical objectives within the Advanced Distributed Management Systems (ADMS) Customer Support department are to deliver first-class support to our customers and maintain maximum uptime for each system. Typical problems range from resolving database space issues to identifying code problems within our in-house software products.
Essential Responsibilities

• Respond, investigate and resolve 1st line customer support requests. 
• Investigate, own and resolve issues as part of a specialised 2nd line team.
• Offsite visits to customer sites to investigate, coordinate and resolve open issues. 
• Management and escalation of high priority issues. 
• Out of hours support duties. 
• Software upgrades, installations and health-checks.


• Degree/HND level in Computing, Software Engineering or Electrical/Electronic Engineering and / or strong experience working within a software or IT Support environment. 
• ITIL Foundation

Essential Technical Skills 
• Proven competence and specialisation to troubleshoot issues in at least 2 of the following domains:
   o Oracle, SQL or equivalent databases 
   o Linux Operating Systems 
   o Networking and Firewalls 
• Proven basic level of competence with Microsoft Operating Systems and the other non-specialised domains listed above. 
• Ability to transfer problem solving knowledge, with respect to the GE ADMS applications. 

• Excellent interpersonal and communication skills with a strong customer focus. 
• Team player, willingness to work as part of a team. 
• Willingness to learn new technologies – steep initial learning curve. 
• Meeting targets, ability to work to tight deadlines and adapt to moving priorities.

Desired Characteristics

• Previous experience within a software development environment. 
• Knowledge of the energy and utilities sectors.


About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

At GE, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in.

At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers.

GE Grid Solutions is a leading supplier in the energy segment globally and helps utilities better manage resources and drive greater productivity and profitability through its wide range of Software solutions. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our software solutions.

GE delivers one of the broadest portfolio offerings in the industry which covers Electricity, Gas, Water and Telco sectors allowing customers to plan, build and manage their network assets more effectively.
Primary Country

United Kingdom

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About General Electric

Inventer le monde industriel de demain, telle est la motivation de General Electric.

Multinationale de renom, GE est leader dans les secteurs énergie et transports dont les activités se répartissent entre GE Energy Infrastructure, GE Technology Infrastructure, GE Capital, GE Consumer & Industrial et NBC Universal. Doté d'importants pôles de recherche, General Electric met donc à profit son savoir-faire et ses connaissance afin produire de l'énergie, bâtir, faciliter les déplacement et améliorer les soins à travers le monde.

GE couvre un large de panel de métiers, niveaux et compétences à travers des fonctions d'ingénierie, marketing, santé, finance, logistique, communication, business développement etc. De ce fait, les offres du simple stage au CDI ne manquent pas en France, notamment sur les sites de Buc et Velizy Villacoublay, près de Paris.

La société offre des voies professionnelles multiples et intéressantes d'un point de vue rémunération, cadre de travail et challenges pour de jeunes stagiaires ou alternants souhaitant mettre à profit leurs compétences au sein d'une entreprise au service de tous pour inventer les solutions de demain.

Rejoignez GE pour construire votre parcours ensemble.

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