Customer Fulfillment Manager

Job description

3099235
City

Houston, Other
Career Level

Experienced
Relocation Assistance

No
Business

GE Power
Business Segment

Power Power Services
Function

Services
Country/Territory

United States
U.S. State, China or Canada Provinces

Texas
Postal Code

77008
Role Summary/Purpose

The Customer Fulfillment Manager is responsible to place timely demands into fulfillment systems and insure delivery of parts, tools and necessary services supporting outages. The Customer Fulfillment Manager is an integral part of the team supporting assigned service agreements, plants and customers. This team will demonstrate accountability for functional, business, and broad company objectives within Power Services.

Essential Responsibilities

As the Customer Fulfillment Manager, you will:

·  Manage Contractual Services (CS) inventory
·  Own financial pacing, cost classification, billing and collections for assigned customer portfolio
·  Be responsible for outage material planning and logistics
·  Manage project controls for outages within assigned customer base
·  Lead outage demand placement including parts requests, repair scheduling, and FE resourcing
·  Prepare margin reviews for CSA agreements within assigned customer portfolio
·  Submit Customer Issue Resolution (CIR) workflows for any identified fulfillment shortfalls
·  Update and maintain input in the Field Service Portal (FSP), including the Oracle Field Services (OFS) system
·  Support CSL as needed in customer communication, completion of outage and customer relationship deliverables
Qualifications/Requirements

·  Bachelor’s Degree from an accredited university or college (OR High School Diploma / GED with a minimum of 4 years of experience in a customer support, operations or forecasting position)
·  Minimum of 3 years of experience in a customer support, operations or forecasting role
Desired Characteristics

·  Knowledge and experience within the power industry    
·  Domain knowledge of field services requirements
·  Knowledge of Contractual Service Agreements
·  Knowledge and experience in legacy Alstom systems
·  Strong quality background with Black Belt certification / equivalent certification
·  Knowledge of ERP systems (SAP / Oracle)
·  Proficient in IT systems with ability to learn and adapt to new systems quickly
·  Strong financial knowledge and commercial / contractual experience
·  Demonstrated communication and organizational skills
·  Strong interpersonal skills
·  Fluency in Spanish

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About Us

GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.