Customer Care Specilialist

Job description

3152720
Additional Cities

Mexico City
Career Level

Experienced
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Measurement & Controls
Function

Sales
Country/Territory

Mexico
Postal Code

01210
Role Summary/Purpose

The Customer Care Agent provides direction and assistance to work group in order to meet assigned objectives. Work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and have the ability to resolve issues through immediate action or short-term planning.
Essential Responsibilities

·  Manage price/delivery inquiries, formal quote requests, sales orders, and service orders. This includes processing, expediting, problem solving and basic technical support Coordinate product deliveries between four production sites worldwide
·  Develop and foster relationships with customers, account managers, and project managers
·  Receive and resolve and/or escalate customer issues and inquiries
·  Maintain a customer focus while working in a fast paced numbers driven environment
·  Meet and/or exceed all customer requirements in addition to departmental metrics
·  Embrace full wing to wing ownership of all commercial operations transactions
·  Ability to work with various regions and teams globally in a large corporation
·  Understanding and knowledge of complex commercial terms, incoterms and ability to support point of contact to ensure execution of contractual terms
·  All other duties as assigned by a manager
Qualifications/Requirements

·  Bachelor’s Degree from an accredited university or college
·  Minimum of 3 years relevant experience in Commercial or Oil & Gas industry
Desired Characteristics

·  Experience working in a technical environment
·  Experience with SAP
·  Experience with Salesforce.co
·  Six Sigma Experience
·  Customer Focus
·  Excellent problem solving skills
·  Interpersonal and communication skills
·  Ability to multi-task and succeed in a fast paced environment
·  Detail Oriented
·  Professionalism to interact with internal and external customers
·  Promotes and works well within a team atmosphere and practices shared values
·  Strong organizational skills
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

Mexico
Primary State/Province

Federal District
Primary City

Mexico City