Customer Account Coordinator

Job description

3133656
Additional Cities

Gloucester
Career Level

Experienced
Relocation Assistance

No
Business

GE Aviation
Business Segment

Aviation Business & General Aviation & Integrated Systems
Function

Services
Country/Territory

United Kingdom
Postal Code

GL2 9QL
Role Summary/Purpose

Working within the Dowty Propellers Customer Services team, the candidate will be engaged in a wide variety of activities relating to customer order fulfillment, pricing and associated business processes and activities. As Dowty Propellers continues to differentiate ourselves in the market place by driving excellence into customer service, this person will have a passion for customer service, process compliance, efficiency, and effective communication.
Essential Responsibilities

Reporting to a customer services Team Leader in a fast-paced environment, this is an exciting opportunity for an individual looking to develop their skills and gain experience in a profitable high technology business that encompasses design, manufacturing and services.

·  Order to Remittance responsibilities include:

·  Timely responses to customer enquiries and communications,

·  Providing quotations for Dowty Propellers repairs,

·  The acknowledgment and processing of customer orders within the business,

·  Monitoring and reporting on the status of customer orders,

·  Coordinating the release and shipment of customer orders,

·  Communicating order status to the customer and business,

·  Processing customer invoices,

·  Supporting the GE collections team.

·  Producing routine reports against KPI’s

·  Additional responsibilities include:

·  Supporting the wider GE / Dowty commercial team including Contract Margin Reviews,

·  Coordinating with the Supply Chain matrix,

·  As a regular point of communication this person will have responsibility to

·  Represent Dowty Propellers products and services to the customer

·  Report to the commercial team customer requirements, issues, complaints and opportunities to improve in relationships or business development,

·  Identifying and implementing process improvements and supporting the growth of the Business

·  Support and engage in business activities to the benefit of our customers, GE Aviation, Dowty Propellers, its employees and the local community.
Qualifications/Requirements

·  Bachelor’s degree in a business related subject or equivalent knowledge and experience

·  Proficiency in the use of MS packages including excel

·  Experience of ERP systems would be advantageous

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-EU/EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post, as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. For further information please visit the UK Border Agency website  http://www.ukba.homeoffice.gov.uk/visas-immigration/working

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance
https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61212/hmg-personnel-security-controls.pdf
Desired Characteristics

·  Strong oral and written communication skills

·  Strong interpersonal and leadership skills

·  Ability to work independently

·  Strong problem solving skills
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

United Kingdom