Cards Lending Officer (part time)

Job description

Job Number

2329911

Business

GE Capital

Business Segment

Capital - International

Posted Position Title

Cards Lending Officer (part time)

Career Level

Experienced

Function

Financial Services Operations

Function Segment

Origination

Location(s) Where Opening Is Available

New Zealand

City

Auckland

Postal Code

1010

Relocation Expenses

No

Role Summary/Purpose

To make credit decisions within company policies and procedures, and to deliver customer service to all customers. To assist the lending team to meet its business objectives.

Essential Responsibilities

Make decisions to approving or declining applications
- Provide excellent customer service to Merchants/Direct Sales staff and customers
- To obtain information in order to answer Merchants/Direct Sales staff and customer queries
- Assess credit references and financial documents in order to approve, decline, condition or reassess applications based on written applications
- Conduct relevant research to make responsible lending decisions, by contacting employers, other finance companies, and accountants etc. to conform financial information provided
- Active use of other database systems like Vision, Cardpac, Staff Portal, GE Connect, Activate and Stellent, to ensure responsible lending decisions are made
- Verify information on databases such as driver check, Veda, Motorweb, Terranet etc
- Ability to work with teams at all levels and maintain relationships with Introducers
- Ensure compliance with company policies and procedures and relevant legislation/regulations
- Undertake any other duties determined by the Operations Leader e.g. Projects

Coaching
- Coaching and mentoring new hires, as appropriate.
- Support cross training initiatives.

Compliance
- Escalate any Compliance, Legislative or Regulatory issues and/or concerns through the appropriate channels.
- Ensure customer complaints are escalated to Cards Team Leader and logged in Beacon.

Desired profile

Qualifications/Requirements

Completion of Secondary (High School) Qualification (or equivalent).

Experience
- Previous experience in Customer Service role.
- Knowledge of the Finance Industry
- Call Centre experience

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