Bilingual Customer Service Representative - 18 Month Contract

Job description

3270234
Additional Cities

Mississauga
Career Level

Experienced
Relocation Assistance

No
Business

GE Healthcare
Business Segment

Healthcare Global Supply Chain
Function

Services
Country/Territory

Canada
Additional States/Provinces

Ontario
Postal Code

L5N 5P9
Role Summary/Purpose

Providing excellent customer service to all our Medical Diagnostic customers. To assist and support the Customer Service and Commercial teams by processing orders and returns, customer inquiries, forwarding shipment documentation and tracking, in accordance with GXP and the relevant functional standard operating procedures. This is a 18 month maternity replacement contract.
Essential Responsibilities

• Provide an excellent customer service for customers, both internal GE companies, and external. 
• Receive orders from customers and manage them in line with company policy and systems, following them to shipment to ensure a quality of service. 
• Daily follow up on shipment/order issues. 
• Process and complete credit and debit rebates. 
• Build close relationships with customers and commercial partners to gain their trust and respond to customer queries in a timely and professional manner. 
• Develop solid product knowledge and a strong understanding of the logistics involved with each specific product. 
• Work as part of a team and adopt a flexible approach to increase and maintain the quality of service. 
• Build effective relationships with logistics and distribution where appropriate to understand the impact on customer service. 
• Provide product knowledge and accurate information to customers. 
• Submit work flow data amendments to the Business Support team 
• Maintaining auditable data records for internal and external audits. 
• Support and advise the USA logistics with any issue. 
• Apply and learn from the knowledge proffered by the Centre of Excellence and Quality Assurance. 

 Quality Specific Goals:

1. Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position 
2. Complete all planned Quality & Compliance training within the defined deadlines 
3. Identify and report all customer quality or compliance concerns immediately to the Quality Assurance team.  
4. Identify and report any personal quality or compliance concerns immediately to the EHS Organization. 
 5. Ensure timely dispatch closure (if applicable) 

6. Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible

Qualifications/Requirements

1. Proven experience in customer service normally including at least 1 year of prior experience in customer service. 
2. English and French bi-lingual communication skills 

3. Competent with Excel and Word and ideally SAP 
4. Ability to work in a cross-functional cross-country team environment. 
5. Ability to manage self and tasks in an appropriate manner 
6. Excellent organizational and administrative skills 
7. Attention to detail. 
8. A calm and analytical approach to problem solving. 
9. Willingness to work as part of a team
Desired Characteristics

1. SAP knowledge 
 2. Bilingual (English and French) 
3. Basic mathematical skills

About Us

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com
Primary Country

Canada
Primary State/Province

Ontario
Primary City

Mississauga