Assistant Manager - Area Training

Job description

Job Number

2708821

Business

GE Capital

Business Segment

Capital International

About Us

SBI Card offers Indian consumers access to a wide range of world-class, value-added payment products and services. SBI Card has a credit card base of over 2.5 million, spanning leading metros to emerging towns. It offers an extensive range of credit cards catering to the needs of diverse customer segments which includes lifestyle cards, Travel cards, Shopping cards, Classic cards, Exclusive co-branded cards and Corporate cards. SBI Card has been recognized by Asia BPO Summit with an award for ‘Excellence in Customer Services' 2012-13 and by Visa Inc. as the ‘Best Issuing Institution across India & South Asia' 2012, for fraud management.
SBI Cards and Payment Services Private Limited (SBI Card) is a joint venture between State Bank of India and GE Capital. Visit sbicard.com for more details.

Posted Position Title

Assistant Manager - Area Training

Career Level

Experienced

Function

Sales

Function Segment

Sales Management

Location(s) Where Opening Is Available

India

City

Chennai

Postal Code

600096

Relocation Assistance

Yes

Role Summary/Purpose

Monitor and implement the training activities in different channels as per agreed calendars through the trainers in his/her Area.
Understand the channel specific training requirements through stakeholder interactions and draw out & implement training interventions that can address the requirements.
Monitor and evaluate training programs for effectiveness, success & ROI.

Essential Responsibilities

Conduct trainer's reviews and joint reviews with stakeholders to gauge effectiveness.
Manage & report the training dashboards for training activities conducted for different channels in his/her Area.
Responsible to drive LMS & other technology based platform's for the sales team through the trainers in the area.
Hire new trainers as per head count plan and certify them before deployments to field.
Organise periodic TTT/ Team meetings to build capability and effectives within the team of trainers.
Maintain a keen understanding of training trends, best practises, developments areas through field visits and stakeholder interaction in his/her Area.
Sales productivity
Training coverage on products and policies.
Mapping training needs and tracking efficiency

Desired profile

Qualifications/Requirements

Capability building programs for trainers like TTT, workouts.
Compliance training coverage
Publishing MIS & Dashboard
Trainer's internal assessment & Certification scores
Proven working experience as a sales trainer.
Track record in designing and implementing specific training initiatives to improve sales effectiveness, productivity, performance.
Experience in class room training, coaching, on the job training, LMS, Conducting workshops.

Desired Characteristics

Excellent written & spoken communication skills
Expert in word, PPT, Excel tools & MIS, data management.
Ability to plan, multi task and manage time and task effectively.
Able to lead discussions and influence decisions.
Graduate

Sales (>1 year) & Training (>2 years)

BFSI,FMCG,Pharma