Application Operations Engineer (CPQ)

Job description

3152488
Additional Cities

Atlanta
Career Level

Experienced
Relocation Assistance

No
Business

GE Digital
Business Segment

Digital Technology
Function

Digital Technology
Country/Territory

United States
Additional States/Provinces

Georgia
Postal Code

30339
Role Summary/Purpose

The Operations Engineer will be a critical part of the support team that primarily develops and supports GE POWER’s Commercial CPQ application portfolio. This role will be responsible for working closely with application users, solutions architects and functional teams to provide application support that meets the needs of the business.
Essential Responsibilities

As an Operation Engineer, you will:

·  Responsible for taking ownership on support tickets from GE’s incident management system ServiceNow.

·  Responsible for activities relating to the evaluation, analysis, troubleshooting reported issues and escalate complex problem to appropriate support specialists.

·  Perform user account management and other defined service requests activities.

·  Partner with Development team and ensure detail understanding on release items of the sprint.

·  Coordinate with various source system support teams, architects to reproduce and resolve customer issues with necessary root cause analysis and fixes.

·  Ensure that all solutions are efficient and scalable.

·  Create/ Refine SOPs and identify additional opportunities to improve operational processes.

·  Optimize migration and integration activities following a DevOps model.

·  Drive customer communication during critical events and conduct retrospective meetings.

·  Drive the production support team to work issues to closure during peak hours focusing on maintaining high levels of availability and support.

·  Analyze the code on common documented application incident trends for Oracle CPQ and homegrown GE financial and proposal generation applications (workflow customization).

·  Improve our customers’ support experience with minimal guidance.

·  Collaborate with cross functional stakeholders.

·  Seek and leverage existing GE’s best-practices.

·  Ensure that the applications are delivered towards the businesses core purpose, consistent with GE’s core values while meeting all compliance standards and in support of the planned business growth and objectives.
Qualifications/Requirements

Basic Qualifications:

·  Bachelor's Degree in Information Systems, Information Technology (IT), Computer Science or related experience

·  Minimum 2+ years of professional experience supporting/developing on CPQ Platforms (i.e. Oracle Big Machines/Apttus/etc).

·  Minimum 3-7 years of experience preferred working on technical projects;

Eligibility Requirements:

·  Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
Desired Characteristics

·  Experience in supporting CPQ application portfolio.

·  High Energy & Self Motivated.

·  Ability to handle multiple tasks and work independently as well as in a team.

·  Strong business analysis and problem-solving skills.

·  Strong communications skills with proven ability to drive/facilitate Incident, Problem Management discussions.

·  Experience with ServiceNow for Operational and Release Activities.

·  Practical experience in modern software development methods (BDD, TDD, code reviews);

·  Quick learner and willing to keep up-to-date knowledge;

·  Self-motivated individual that can work in a fast paced, performance and quality driven environment;

·  Certifications with Oracle, Salesforce or Scrum alliance highly desirable.

#DTR
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry. GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in.

At GE, we believe it’s about the future of industry—energy, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers. Explore how you can drive greater asset reliability, lower operating costs, reduce risk and accelerate operational performance with our Predix platform and software solutions.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen.
Primary Country

United States
Primary State/Province

Georgia
Primary City

Atlanta