Application Operations Engineer

Job description

3046295
Additional Cities

Kuala Lumpur
Career Level

Experienced
Relocation Assistance

No
Business

GE Power
Business Segment

Power Headquarters
Function

Digital Technology
Country/Territory

Malaysia
Postal Code

50470
Role Summary/Purpose

The SAP Operations Level 3 team is seeking an experienced Application Support professional for Inquiry to Order area (SAP SD, TM, GTS) to provide Functional and Technical Support for the SAP ERP application Powermax which is used globally across multiple GE businesses within Power sector. The candidate is expected to be an SAP expert with cross-functional knowledge; strong communication skills, and a motivation to achieve results in a fast-paced environment.
Essential Responsibilities

• Responsible for taking direct support cases from users of the GE’s SAP (PowerMax) customers
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
• Troubleshoot application alerts from monitoring tools and follow SOPs to resolve or escalate appropriately
• Work directly with service architects to help reproduce and resolve customer issues
• Drive customer communication during critical events and lead retrospective meetings
• Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance
• Write tutorials, how-to videos, and other technical articles for the customer community and knowledgebase articles and keep them up-to-date
• Work on critical, highly complex customer problems that may span multiple services
• Participate in 24x7 on-call rotation and work with global teams
• Collaborate with cross functional stakeholders
Qualifications/Requirements

• B.S or M.S in a technical field, such as Computer Science or Information Systems
• 3-5 years of experience in the technology space with emphasis on service operations or Application Support in SAP environment
• GE Leadership Program Graduates will get credit towards relevant work experience, commensurate to the program they have completed
• Legally authorization to work in Malaysia is required
• Must be willing to travel
• Must be willing to work out of an office located in Kuala Lumpur, Malaysia.
• Strong working experience with SAP Inquire to order modules (Sales and distribution, Transportation management, Global trade services (SD, GTS and TM). Experience in NFe area is an advantage focused on support and configuration activities
• Strong business analysis and problem-solving skills
• Ability to interact at all levels of the organization and with other GE businesses
• Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analytical skills and best practices
Desired Characteristics

• A technical engineer, with extensive experience in solving challenging issues in high pressure environment
• Experienced with ITIL and agile/iterative project methodology such as Scrum, preferably with experience using agile project management tools such as JIRA (preferred) or Rally
• Excellent communicator, works well in a team environment, and welcomes challenges
• Self-starter with ability to manage multiple priorities in a fast paced work environment
• Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics
• Background and experience in SAP ECC, SAP EP, SAP Fiori, SAP SolMan 7.1 or higher, Transport Express
• Experience with ITSM tools such as ServiceNow (preferred), ITSM7
About Us

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
Primary Country

Malaysia