Aftermarket Center (AMC) Customer Fulfillment Administrator

Job description

3194623
Additional Cities

Deer Park
Career Level

Experienced
Relocation Assistance

No
Business

GE Oil & Gas
Business Segment

Oil & Gas Turbomachinery Process Solutions
Function

Services
Country/Territory

United States
Additional States/Provinces

Texas
Postal Code

77536
Role Summary/Purpose

The Aftermarket Center (AMC) Customer Fulfillment Administrator supporting the Customer Fulfillment team with activities from inquiry to remittance for orders not part of an automated ordering process. This includes ERP/order entry and supporting order fulfillment.
Essential Responsibilities

In the role of Aftermarket Center (AMC) Customer Fulfillment Administrator, you will:

·  Be responsible for customer order entry, order processing / screening and order handling

·  Support purchase order generation internally and externally

·  Provide order status updates and escalate to the proper teams for late or potentially late items

·  Support team on ensuring on-time delivery through constant communication and prioritization

·  Work in close partnership with customer fulfillment on administrative activities to meet customer needs

·  Manage and Update ERP system when necessary

·  Support administrative work for Return material authorization creation and tracking and FIRT

·  Manage date report and Consolidation dates

·  Manage Oracle holds on sales order lines (credit and classification)

·  Be responsible for generating reports needed to manage daily order review

·  Backlog mining for parts in stock, reserve and pick according to order due date

·  Parts Serial / BOM / Drawing support when needed

·  Part load and ARC disputes support
Qualifications/Requirements

·  Associate’s Degree from an accredited college or university (Or High School Diploma / GED from an accredited school or institution with a minimum 3 years of experience in a customer facing role)

·  Minimum 1 years of experience in a customer facing role
Desired Characteristics

·  Knowledge of valve technology, products, and customer types

·  Experience working with or supporting industrial distributors and/or sales representatives

·  Previous experience working with sales organizations and customers

·  Strong oral and written communication skills

·  Strong interpersonal and leadership skills

·  Ability to influence others

·  Ability to coordinate several activities simultaneously

·  Effective problem identification and solution skills

·  Proven analytical and organizational ability as well as task management skills

·  Materials Resource Planning (MRP) / Enterprise Resource Planning (ERP) experience is desired
About Us

Baker Hughes, a GE company (NYSE:BHGE) is the world’s first and only fullstream provider of integrated oilfield products, services and digital solutions. Drawing on a storied heritage of invention, BHGE harnesses the passion and experience of its people to enhance productivity across the oil and gas value chain.

BHGE helps its customers acquire, transport and refine hydrocarbons more efficiently, productively and safely, with a smaller environmental footprint and at lower cost per barrel. Backed by the digital industrial strength of GE, the company deploys minds, machines and the cloud to break down silos and reduce waste and risk, applying breakthroughs from other industries to advance its own.

With operations in over 120 countries, the company’s global scale, local know-how and commitment to service infuse over a century of experience with the spirit of a startup – inventing smarter ways to bring energy to the world.

Follow Baker Hughes, a GE company on Twitter @BHGECo, or visit us at BHGE.com.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is anEqual Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Additional Eligibility Qualifications

GE will only employ those who are legally authorized to work in the United States for this opening.
Primary Country

United States
Primary State/Province

Texas
Primary City

Deer Park