Head of Technical Sales Central & Northern Europe

Job description

The Technical Sales Manager (TSM) supports the Sales organization on all technical matters during the acquisition phase, in order to convince customers of our products.
The TSM technically supports customers/distributors and operators (MNO's) to successfully integrate, test, optimize and certify the HW/SW concept based Gemalto M2M technology during all stages of the application development.
To ensure the most effective cooperation with the sales organization, the TS Managers are assigned to the Sales regions. Additionally the TS Managers are dedicated to key customers to ensure continuity in support.
The TSM has to keep existing customers, as well as to increase the market share of Gemalto M2M products. The position exposes the candidate to the key players in the wireless industry worldwide.

A week in the life of

You will give technical presentations and pre-sales support at the customer, including technical training of distributors and customers.
You will promote the Gemalto M2M Portfolio by identifying Gemalto Unique Selling Points (USP) by means of competitor analysis and as a result collect develop “Selling Against” arguments.
You will coordinate the technical support and identify the appropriate support packages for dedicated customers.
You will do trouble shooting (including log analysis, tracing, on-site testing) to establish the root cause of problems found in the field.
You will enable customers to develop new wireless applications.
You will coordinate the technical communication between the HQ and operator/customer/distributor.
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Desired profile

Knowledge, Skills and Experience

To do this job you must have knowledge about wireless protocols and 2G/3G/4G wireless network topology (roaming, handover, SMS, UMTS/GPRS, PPP, etc.).
We would appreciate if you had knowledge of security aspects in M2M, knowledge about the current M2M related standardization and M2M market trends (3GPP, LTE, etc.).
You need to have experience in SW/HW testing, basic SW programming and HW to be able to discuss schematics
We would like the person who joins out team to have excellent communication and presentation skills and a thorough experience in project management (time-, risk-, cost management)
You should have more than 3 years of experience in the related field and be a very fast learner and a good team player with the ability to communicate and act both within the group and across organizational and cultural borders.