CRM System Analyst (Channel)

Job description

CRM System Analyst

As a CRM System Analyst, you will oversee the onboarding, maintenance, and promotion of the Gemalto Cipher Partner Program to tech partners and reseller partners. Responsibilities include the delivery/refinement of program requirements/rewards along with the management of partner program membership.

A week in the life of a CRM System Analyst:
• You will manage, develop, deliver, and support partner program requirements and awards.
• You will track and keep up-to-date all technology integration certifications.
• You will assist with the development of strategic partner go-to-market (GTM) plans
• You will assist with the revamp of the Gemalto Technology Partner program to be more programmatic and build a repeatable, scalable process for the masses.
• You will manage and maintain partner lists, contacts, supporting collateral, discount levels, integrations and status.
• You will coordinate calls/meetings with internal resources and partners to drive progress.
• You will work with product management and product marketing teams to do all of the following: partner integration feature enhancements and feedback and develop, refine and execute on methods to communicate partner integrations.
• You will manage, develop, support and work cross-functionally to efficiently align resources to support the Technology Partner Program (rewards and requirements).
• You will create, manage, reconcile, and report on technology partner sales opportunities.
• You will report on key partner sales opportunities and end customers.
• You will facilitate customer service order fulfillment of direct/indirect partner sales.
• You will coordinate with professional services to quote and schedule engagements for key partners.
• You will work on cipher tech partner clean up – review operationalizing the tech partners, improve onboarding and adding logo process. Work to make sure tech partners are putting Gemalto on their web page and advertising our relationship.

Desired profile

Qualifications :

Knowledge, Skills and Experience:
• To succeed at this job, you must be a “roll up your sleeves” executor who can effectively function as an individual contributor in a highly matrixed organization. Experience working in an operations or administration role supporting sales, SFDC and marketing organizations with a technology vendor organization (information security experience preferred).
• You must be fluent in English.
• We would like someone to join our team who has excellent communication (verbal and written) and strong interpersonal skills to build consensus, organizational skills and attention-to-detail. Working knowledge of Marketing Automation Solutions like Salesforce, Pardot or equivalent and Partner Relationship Management (PRM) systems like Relayware.
• You must have a Bachelor's Degree in Business Administration, Marketing or related field. Equivalent experience can be substituted for degree.
• We are looking for someone with 3-4 years experience

Employees are required to perform the duties of this position, or any Gemalto position, in compliance with all company policies, procedures, practices, and processes, whether written or verbal, which Gemalto, in its sole discretion, may change periodically, including, but not limited to, those implemented to ensure product, physical plant, information systems and technology security, along withal federal, state and local regulations and public policies. Protect Gemalto assets from unauthorized access, disclosure, modification, destruction or interference. React and help resolve security events or security risks reported by employees. Ensure responsibility is assigned to the individual for actions taken.

Gemalto is an Equal Opportunity and Affirmative Action employer. It is our policy to provide equal employment opportunity for all employees and applicants without regard to race, color, age, religion, sex national origin, marital status, physical or mental disability, sexual orientation, veteran's status, or other protected group status. We support and apply this policy through a program of affirmative action. This includes special efforts to employ and advance within our organization, qualified members of protected groups. Applicants may request reasonable accommodation to participate in the hiring process. Answers to application questions will be used for applicable, job-related purposes only.