Helpdesk Support - Networks, Broadband, VOIP, Telecom

Job description

Helpdesk Support - Networks, Broadband, VOIP, Telecom

Location: Aylesbury

Salary: £18,000 - £23,000 + Benefits, Training, Progression

I am currently looking for a Helpdesk Support Agents to fast paced and growing global organisation. This is a great opportunity for someone who wants to begin a career in IT, with an award winning organisation. I am looking for someone with a focus on customer satisfaction and the ability to learn and retain information quickly.

Job Description

Responsibilities of the role will include:

- Providing quick and effective triage of all customer requests

- Understanding of broadband technologies

- Owning issues until resolution

- Excellent support ticket management

- Liaising with internal departments

- Liaising with key suppliers and 3rd parties

- Co-ordinating field engineering resource for faults and incidents

To be considered for this role you must be/have:

- Quick learner and results driven

- Heavily customer focussed

- A high standard of written and spoken English

- Excellent communication skills with telephone, email and face to face

- Able to remain calm under pressure

- Able to work using own initiative and think logically as well as work in a team

- Analytical and problem solving skills, with the ability to multi task

- Accurate and clear records keeping

- Be able to work to targets (SLA's)

So if you have:

- Ambition

- Are conscientious

- Customer service experience

- Helpdesk support experience

- Broadband fault resolution experience