Billing Analyst - 12 months fixed term contract - Gazprom Energy - Manchester

Job description

About us:

Gazprom Energy is the retail arm of London-based Gazprom Marketing & Trading Ltd. Since becoming part of the Gazprom group in 2006 we’ve gone from strength to strength, even in challenging economic times. In the last eight years we’ve expanded into new territories, entered new markets, grown our customer base and employed more people. In the UK, we specialise in supplying energy to businesses and organisations of all sizes and today we’re the second largest business gas supplier and we supply 1% of business electricity. From our Manchester headquarters we serve over 15,000 customers across the UK and provide support to our teams in France, Germany and the Netherlands. We work closely with our Gazprom Marketing & Trading colleagues and together our goal is to help Gazprom be a leader amongst global energy companies. This means putting our customers at the heart of everything we do. Since we value our people as much as our customers we’re committed to challenging, developing and investing in our 400 employees across Europe and as we continue to grow and build a leading pan-European energy retail business, we’re looking for people who have a passion for excellence, work well as a team and can think outside the box to overcome challenges.

Our culture is defined by our people. Through living our values every day we continue to create a culture that enables us all to succeed. We work as one team with our customers, our parent company and each other in order to understand each other’s needs. With an unstoppable passion for excellence, growth and learning, we’re committed to creating an environment that fosters the development of knowledge, skills and experience, so that our people can thrive and prosper in their careers with us. We believe that we have the best team in the industry which makes us a trusted partner across international capital and energy markets. Our diverse employee base, with a wealth of expertise, knowledge and experience makes GM&T a truly exciting place to work. We encourage new ideas and initiatives as innovative thinking is central to how we do business. Most importantly, we are a growing and developing business where inspired individuals can make a difference and help shape o ur future.

Role objectives:

Participates along with the remainder of the Gas Billing Team in offering a world-class billing service to the rapidly growing business. Provides prompt and accurate responses to internal and external queries and tasks, in addition to ensuring the production of accurate and timely invoices.

Duties & Responsibilities:

To work accurately and efficiently and to be proactive in achieving results.
To have an "above and beyond" attitude in helping to maximising the customer experience.
To invoice all customers on a monthly basis.
To resolve all internal and external queries.
To liaise with other teams to ensure high standards of service.
To seek to identify process or system improvements.

Skills & Competencies:

Excellent interpersonal customer service and communication (both written and verbal) skills
Able to multi task, prioritise and work to deadlines
Ability to work accurately with good attention to detail
Able to innovate and seek continuous improvement of processes

Experience:

Knowledge of Microsoft Excel to an above-competent level
Experience of dealing with high-level customer queries
Experience of working in a billing operations team
Demonstrable Gas Industry knowledge

Education:

Degree level education, or clear industry experience.