Account Manager to our VIP online gamers

Job description

Do you have a passion for excellent customer service, enjoy gaming and genuinely get on with people?

Gamesys are one of the UK’s leading online gaming companies. We are over 900 employees strong across 7 group offices worldwide with our headquarters (that’s where you’ll be!) at the heart of Piccadilly Circus in Central London. With over 24 million players enjoying over 250 of our successful games we crucially need an Account Manager to look after some of our high value VIP customers. If you like the occasional bet, love to play online games and make friends as easily as you breathe then you need to be doing it with the VIP Team here!

What makes a high value VIP customer?

A VIP is one of our avid gamers. They seek out the best gaming experience and enjoy the exclusive rewards of a VIP - events/ holidays/ offers/ prizes.

What would your relationship be with the VIPs?

You show your VIPs the best gaming experience they deserve! An avid gamer yourself you’ll promote the games and up-sell promotions; work with the events and gifts team to offer treats and gifts; calculate VIP bonuses and engage the VIP members offsite both on a one to one basis and at planned events throughout the year. This role involves outbound calls including new member welcomes, investigation, loyalty, sales, surveys and the reactivation of lapsed members.

Is this the right role for you?

If you are an energetic and sociable graduate starting out in a new career or have experience in telemarketing we would love to hear from you right now! Personality is really the key here - enthusiasm with the natural ability to build rapports and remember who your customer base are. Along with this, if you can bring any of the following attributes below we would love to hear from you!

• Proven telemarketing experience
• Service and Marketing minded
• Pride in providing top level service
• Excellent communicator (both verbal, telephone and written)
• Proven negotiation skills
• Confident and people focused personality
• Strives to meet targets and deadlines
• Enthusiastic and self motivated - a 'can do’ attitude
• Ability to Multi task
• Strong team player
• Excellent analytical skills
• Excellent organisational & planning skills
• Excellent Microsoft Excel skills

How do you make this role yours?

There is no time like the present! Send us your CV with a note as to why this position is for you! We understand how frustrating job searching can be so follow the above guideline and our response to you will be a priority.

Mice & Dice

Mice & Dice Ltd is a wholly owned subsidiary of the Gamesys Group, based in Piccadilly Circus, London with a branch office in Newcastle Under Lyme. Working with our group companies based in the UK, USA, Malta and Gibraltar, Mice & Dice has created a broad portfolio that appeals to a much wider audience than traditional 'card and table’ game casino players. We provide all the necessary marketing, promotions, back office systems, reporting and customer support to maintain and run a successful gaming channel.

They currently work with Gamesys’ in-house software and external agencies to manage a variety of acquisition and retention campaigns to members of Gamesys family of sites which includes The Sun and Fabulous Bingo, Virgin Games, Caesars Bingo, Heart Bingo and Jackpotjoy.com. As an added benefit, all of our staff in the Marketing Division are brought through the Digital Academy and given specific training in their area's resulting in the chance to attain a Diploma from the Institute of Direct and Digital Marketing (IDM).

About Us

We are on a mission to become the world’s most entertaining online gaming company. It all started with Jackpotjoy but along the way we have grown into the award-winning team of designers, developers and operators behind some of the leading gaming sites and apps including Virgin Games, Sun Bingo, and Caesar’s Casino. But, we haven’t stopped there... we’re also behind Bingo Lane, Jackpotjoy Slots and other great free-to-play games.

Born in 2001 with just a handful of developers, we are now over 900 employees strong across 7 group offices worldwide with our headquarters in Central London. Over 24 million players enjoy our 258 games, generating on average 6,028 chat messages every 15 minutes!

Whether it be through the awards we've won for innovation in Bingo and Slots, our commitment to using cutting edge technology, our talks at Google I/O and Code Mesh; or simply our passion to innovate, thrill, and surprise, Gamesys constantly pushes the boundaries to be the best in class.

Our culture is visible everywhere. Visit our reception - you’ll find sweets and a giant monkey, in the design team a giant red lamp and the latest quad core mac pros; the breakout areas a Gamesys pool table and fridges full of beer, wine and soft drinks. In the meeting rooms you might find grass instead of carpet, in the summer you’ll meet all our families together for a celebration and in the winter you can find Mexican wrestlers or circus acts roaming around. Weekly social and sports events give you the opportunity to stretch both your mind and body, whether it be getting involved in a meetup or brownbag session, playing in the poker tournament or joining one of the football teams. But our culture is not just in what you can see it's in everything we do, we're hard workers and we get stuck in. We have fun, making fun and our vision is to invent, play and discover together, to craft experiences that thrill our players and rock the world.