Payment Management Specialist - Part Time - Open Interviews Tues 10/7 9am-7pm

Job description

Overview

Talent Tuesdays! We will be holding our next open interview event on Tuesday, October 7th from 9:00am-7:00pm. Apply now and stop by then to meet the team, tour the contact center, and interview on the spot! We are located at 111 S. 1st Ave, Wausau, WI 54401.

 

At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire multiple part-time Payment Management Specialists, a role that is vital to our company's success. You will be responsible for determining the validity of customer orders while providing a positive experience through compassion and problem-solving.

This position is located on-site in our Wausau, Wisconsin office.

Scheduling:  You will set your own availability for scheduling; hours are available between 1pm-9pm Monday-Friday.

 

Pay rate:  $16.00 / hour 

Next available start date: Monday, October 27

Training: You would attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday. Additionally, there would be one week of in-department training during your regularly scheduled shifts.

 

What our employees say they love most about working here:

·  Their coworkers!
·  Flexible scheduling
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
·  Weekends off
Responsibilities

·  Interacting with customers through phone and email to determine the validity of an order or shipment
·  Contacting merchant bank, credit card issuers, and various financial entities to verify payment specific information
·  Reviewing and processing chargebacks and disputes in accordance with merchant bank and PayPal guidelines
·  Using a standard set of guidelines to research into account information, and exercising sound decision-making in elevated situations to protect the assets of the company
·  Answering incoming calls and emails from customers regarding orders that have been canceled for verification
Qualifications

·  Proficient computer navigation skills
·  Ability to multi-task
·  Professionalism while speaking with customers with verbal and written communication skills
·  Positive mindset and solutions-oriented

Benefits

·  30-50% employee discount
·  Casual dress code – Wear your sneakers to work!
·  Opportunities for advancement
·  Recognition and appreciation programs
·  Learning and development platforms
·  Tuition reimbursement for qualified courses
·  Employee referral bonus program
·  Employee Resource Groups