New Jobs on the Block Event

Job description

Overview

If you met us at the New Jobs on the Block event on September 17th and want to apply for one of our open roles or connect with us for future opportunities, submit your application here!

Great brands reflect culture. The best ones help shape it. At Foot Locker, we’re rooted in sport, powered by style, and driven by the communities that move both. From Foot Locker and Kids Foot Locker to Champs Sports, WSS, and atmos, our brands sit at the intersection of sport, style, and self-expression. 

As part of the DICK’S Sporting Goods family, you’re backed by the resources, reach, and career opportunities of a world-class sports company. That unleashes Foot Locker to keep pushing forward with the agility and edge that define the brand. We’re looking for great people who want to influence culture and the generation that is shaping what’s next.  

Whether you’re building strategy, shaping innovations, or creating unforgettable customer moments, you’ll contribute to decisions and experiences that define our brands’ impact in the communities we serve. 

Come change the game with us. Apply today! 

We are currently hiring for multiple roles:

·  part-time Customer Care Specialists for our call center
·  full-time and part-time eCustomer Care Specialists
·  full-time Payment Management Specialists
·  full-time and part-time Package Investigations Specialists
·  full-time Quality Assurance Evaluator
·  full-time eCustomer Care Team Lead

These positions are all on-site at our contact center in Wausau, WI.

 

Next available start date: Monday, October 26

Training: You will attend 3 weeks of Customer Care Training from either 8am-12:30pm or 4pm-8:30pm.

 

Pay rate:  $16 - $18.50 / hr

 

What our employees say they love most about working here:

·  Their coworkers!
·  Flexibility & work/life balance
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
·  Weekends off
Responsibilities

·  Provide superior customer service to assist customers with questions or concerns 
·  Empathize with and prioritizing customer needs
·  Enter customer information and conversation notes into the order management system
Qualifications

·  Computer navigation proficiency, including the ability to multi-task
·  Positive attitude and a solutions-oriented mindset
·  Verbal and written communication skills

Benefits

·  30-50% employee discount
·  Casual dress code – wear your sneakers to work!
·  401(k) with company match & Roth option
·  Paid time off for full-time team members
·  Medical / dental / vision / life insurance options for full-time team members
·  Opportunities for advancement
·  Learning & development opportunities
·  Employee referral bonus program
·  Education reimbursement program
·  Employee Resource Groups
·  Recognition and appreciation programs