eCustomer Care Specialist - Part-Time

Job description

Overview

Walk-in Wednesdays! We will be holding open interviews Wednesday, May 13th, 20th, & 27th  from 10:00am-6:00pm ! We are located at 111 S. 1st Ave, Wausau, WI 54401.

 

At Foot Locker we obsess over the customer. This is where you come in! We are looking to hire a part-time eCustomer Care Specialist , a role that is vital to our company's success. You will be responsible for interacting with our customers through email and live chat while providing a positive customer experience through compassion and problem-solving.

 

“We provide a necessary service that is essential to keeping the rest of the company on good terms with our customers and ensures any and all issues are resolved with the customers' best interest at heart.” – Current eCustomer Care Specialist, with Foot Locker since 2023

 

Schedule:  Monday-Thursday 9am-1pm

 

This position is located in our Wausau, Wisconsin office.

 

Pay rate:  $16.00 / hour 

 

Next available start date: Monday, June 8th

 

Training: You will attend 3 weeks of Customer Care Training Monday-Friday from either 8:00am-12:30pm or 4:00pm-8:30pm. Additionally, there will be in-department training during your regularly scheduled shifts.

 

What our employees say they love most about working here:

·  Their coworkers!
·  Weekends off
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
Responsibilities

·  Providing superior customer service via e-mail and live chat regarding questions or concerns around orders placed online, loyalty program membership, product availability, etc.
·  Documenting and handling all in-store customer service issues, including responding to legal concerns
·  Efficiently entering customer information and call notes into the order management system
·  Accurately completing appropriate follow-up actions for order and service resolution
·  Speaking with customers directly over the phone to resolve issues or concerns as needed
Qualifications

·  Demonstrated computer navigation and multi-tasking skills
·  Ability to type 30 WPM minimum
·  Positive attitude and professionalism while speaking with customers
·  Grammar and writing proficiency

Benefits

·  30-50% employee discount
·  Casual dress code – Wear your sneakers to work!
·  Opportunities for advancement
·  Learning and development opportunities
·  Employee Resource Groups
·  Employee referral bonus program
·  Recognition and appreciation initiatives