Customer Care Specialist - Part Time

Job description

Overview

* Walk-in Wednesdays! We are open for interviews on Wednesday, June 11th & Wednesday, June 18th from 9am-7pm. Submit your application now and walk in then for an interview!*

 

At Foot Locker we obsess over the customer. This is where you come in! We are looking for multiple part-time Customer Care Specialists , a role that is vital to our company's success. You will be responsible for providing a positive customer experience through compassion and problem-solving.

“We are the human touch. Customers get to talk to a real person & they frequently comment on being able to do so.” – Current Customer Care Specialist, with Foot Locker since 2000.

This position provides flexible scheduling and the opportunity to expand your career by learning about the business.

 

This position is on-site at our contact center located at  111 S. 1st St., Wausau, WI 54401.

 

Next training start date: Monday, July 7th

 

Training: You will attend 3 weeks of Customer Care Training from either 8:00am-12:30pm or 4:00pm-8:30pm Monday-Friday.

 

Scheduling: The contact center is open Monday-Friday 7am-9pm. A minimum of 8 hours of availability to work per week is required. 

 

Compensation:   $16 / hour

 

What our employees say they love most about working here:

·  Their coworkers!
·  Flexibility & work/life balance
·  The atmosphere: welcoming & sense of belonging
·  Recognition and appreciation from leadership
·  Problem-solving and helping customers
·  Learning about the business
·  Laid back environment
·  Weekends off
Responsibilities

·  Providing superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability, etc.
·  Empathizing with and prioritizing customer needs
·  Efficiently entering customer information and conversation notes into the order management system

·  Providing customer service to our Foot Locker Retail Store Associates as they place orders for their customers
Qualifications

·  Proficient computer navigation skills including ability to multi-task 
·  Positive attitude
·  Ability to be polite and professional while speaking with customers 
·  Previous customer service experience is helpful but not required 

Benefits

·  30-50% employee discount
·  Casual dress code – Wear your sneakers to work!
·  Opportunities for advancement
·  Learning and development platforms
·  Stock purchase plan
·  Tuition reimbursement for qualified courses
·  Employee Resource Groups
·  Recognition and appreciation programs

* Walk-in Wednesdays! We are going to be open for interviews on Wednesday, June 11th & Wednesday, June 18th from 9am-7pm. Submit your application now and walk in then for an interview!*