Customer Service Representative

Job description

Customer Service Representative
Hamilton International Technology Park, G72

Full time positions: 35 hours per week.
Part time positions: 20-25 hours per week.
Both positions require flexibility as shifts will include late finishes (up to 01:00) and weekend work

Reap the rewards
• Salary package £18,200 - £20,100 pa
• Discretionary annual bonus scheme
• Flexible full and part-time shifts
• 25 days holiday (pro-rata) + 8 bank holidays with the option to buy a further 5 days every year
• BUPA Healthcare for you and your family
• Employer Pension contribution
• 4 x annual salary Life Assurance protection
• Free onsite car park or a free shuttle bus from Leeds train station during the day
• Subsidised onsite nursery
• Discounted mobile phone contracts

Success at your fingertips
At first direct we believe in pioneering change, we're not sheepish in our approach and that's why our name fits us perfectly. We understand that our people are constantly growing and changing and we encourage this. That’s why over 95% of roles are advertised internally. It’s in our best interest to spot potential and grow our own talent for the future of our business and our strong family values.

Business as unusual…
We’re proud to be known as 'the unexpected bank’ because nothing about us is predictable and that means we’re looking for candidates just like you.

No bankers for us, we’re all about the best customer service - we can teach you the banky stuff and the other bits and bobs.

If we can hear the smile on the phone and you’re able to listen to our amazing customers then we want to snap you up. We strive to deliver astonishing service on every call, so you should be ready to surprise and delight our customers from the start.
We’re always open, 24/7 365 days and we go above and beyond for our customers every time they get in touch so they know they’re really important no matter what they ring us about.

It’s not just about how you speak to our customers it’s also about how you’ll fit in to our family. We have a unique personality and we respect and embrace our individuality. We like to have fun at work; our customers are the most important thing to us, so we believe you need to be happy to give them your very best - it’s common sense really!

The part you’ll play.

Working as a Customer Service Representative, you’ll be the first contact for our customers - that’s really cool and a big responsibility.
Answering incoming calls, helping them with banking requests such as paying bills, setting up a standing orders or opening a Savings Account. By understanding and listening to our customers’ needs you’ll be able to identify which products and services are right for them.
There’s no rocket science here just great service with a smile and a thirsty passion.

Start dates: 19th October and 9th November. (Compulsory full time 9 week training period)

If you feel ready to join our family and excited about delivering amazing customer service, click 'apply’.

People/skills that would be suitable for this role include: Customer Service Representative, Banking Advisor, Finance Adviser, Professional Services, Customer Service, Contact / Call Centre Agent, Financial Services, Customer Support, Telephone Negotiator,