1st Line Support Analyst- Reading

Job description

1st Line Support Analyst - Reading- £20,000- £24,200 Do you have CompTIA A+ accreditation, are you a Service Desk Analyst/ 1st Line Support Executive? If so this could be the next role for you.

In a nutshell…

To log all customer incidents and tickets accurately and provide fault diagnosis and call vetting to successfully resolve as many issues on a first time fix basis. Pro-actively monitor, review and chase outstanding tickets and ensure that a high level of customer service is provided at all times to all customers and users.

Essential Skills & Experience

• 2 years' experience required as a Service Desk analyst
• Minimum of a CompTIA A+ accreditation
• Excellent use of MS Office Products
• Expert knowledge of call management systems
• Self motivated with a willingness to learn and adapt to any new change or situation
• Detailed and methodical in their approach to problem solving
• Excellent Verbal and written communication skills

Preferred Skills & Experience

• Experience of working in the aviation Industry advantageous
• Experienced in working to strict SLA’s in a corporate environment
• Microsoft Certified advantageous

Hours: Monday to Sunday shifts, 4 days on 4 days off, 7am-7pm & 7pm-7am

In return:

You will receive a competitive salary ranging between £20,000- £21,500 DOE + Shift premium of £2,700.

We also have Free on-site parking .

We offer a free Learning and Devlopment portal that boasts thousands of courses.

We also provide employees with Perkbox which enables discounts with most major retailers restaurants and leisure providers.

About ESP

ESP is trusted by global organisations to deliver tailored IT support and infrastructure solutions around the world, 24/7. We have added value to our customers for over 20 years by listening to their needs and proactively delivering the service they want, wherever in the world that might be.

We are headquartered in Reading, with staff in most of the major UK airports and regional Service Delivery hubs in Hong Kong, Trinidad and Mexico. Our customers include many household brand names such as easyJet, United Airlines and Virgin Atlantic.

We are looking for vibrant, enthusiastic individuals with a "can do" attitude who can join our team. ESP offers a dynamic environment, a strong sense of fun and a commitment to career progression from within, all of which help us to deliver our outstanding services to our global clients.

Please apply today for a quick response.