wavespace Foundry - Workshop Designer/UX Researcher Senior

Job description

EY delivers unparalleled service in digital transformation, big data, data science, and digital analytics built on a blend of custom-developed methods related to customer analytics, data visualization, and optimization. We leverage best practices and a high degree of business acumen that has been compiled over years of experience to ensure the highest level of execution and satisfaction for our clients.  At EY, our methods are not tied to any specific platforms but rather arrived at by analyzing business needs and making sure that the solutions delivered meet all client goals.

 

We help our clients transform. Together we are changing the way they interact with their Customers, Employees and Partners alike. We are modernizing their applications, creating new ones and driving business efficiency across their ever-changing platform and channel infrastructures. Everything we do centers around this simple story.

The opportunity

As a member at EY wavespace (EY’s innovation center), you will have the opportunity to work with global clients to understand and address some of their largest and most complex performance challenges, and ultimately improve and drive sustainable business results. We enable organizations to identify and address their most critical issues, ranging from strategic direction and alignment, digital disruption and organizations responses to the pace of change whether technological, political or societal in nature. Whilst the nature of our work focuses on the design and facilitation of collaborative events, the competencies required is a diverse and challenging blend of logical problem solving, Innovative thinking, political astuteness. Exemplar communication skills, psychology, an open and inquisitive mind and a fundamental desire to enable the capabilities of others to reach resolutions. In terms of skills facilitation is grounded in a number of methodologies of which design thinking is core but equally critical are project and program management, change management and a depth of understanding across the entire consulting value chain. While not critical across all sectors a current and relevant level of experience and knowledge of client and industry issues is crucial.

 

It is anticipated that this role will need to engage with team members as well as unfamiliar groups who are operating under high pressure and create the environment and framework that empowers them to rapidly understand challenges, identify options for potential resolution and to steer them towards an appropriate set of action oriented outcomes.  

 

This role is for wavespace Foundry offering. Foundry serves as an accelerator or incubator for clients. It standardizes the process for ideating, incubating, launching growth-focused products / services / businesses. Foundry leverages workshop-based approach along with design thinking, lean startup and agile methodologies. An entrepreneurial, customer-centric and iterative mindset is critical to the success of this role.

Your key responsibilities

We are looking for a Senior workshop designer and UX researcher who will be responsible for advising our clients to reshape and transform their businesses in order to deepen customer relationships and improve overall business performance. While the individual assignments will vary depending on client needs, you should expect to be responsible for a wide range of strategic activities which will likely include:

·  Engage directly with client stakeholders and executives to help define their vision, strategy, and roadmap, with supporting business case.
·  Analyze existing platforms, tools, and processes in the client’s ecosystem, and recommend innovative, implementable solutions as appropriate based on business and customer needs.
·  Plan and facilitate client workshops around vision, innovation, and design.
·  Assess client operating models, identifying gaps, and making recommendations for future improvement.
·  Define strategy and design for customer experience, working closely with user experience (UX) design team members to devise strategic solutions based on stakeholder interviews, research analysis, persona creation, user needs, journey maps, and business requirements definition.
·  Generate new business opportunities. Develop and maintain long-term client relationships and networks. Develop relationships with team members across all EY practices to serve client needs
Skills and attributes for success
·  Experience in leading/supporting Google design sprints
·  Experience building and scaling startups OR experience working for accelerators / VC / leading technology firms
·  Experience building successful B2B / B2C products
·  Experience in management consulting

To qualify for the role you must have

·  3-5 years professional experience
·  Demonstrated skills in design thinking
·  Experience designing and delivering innovative, interactive workshops
·  Demonstrated skills in conducting UX research to identify customer pain points, unmet needs, etc
About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

 

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

 

Join us in building a better working world.

 
Apply now.


EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.