TSS Associate Learning

Job description

Job Summary:

Talent Services (TS) is a core service line within the Global Shared Services organization, providing multiple HR support services including Recruitment Operations support, Onboarding support, Core HR data administration, Learning Admin Support, Performance management support etc. to EY member firms.

TS provides services to Areas, Regions, Countries, Global People teams and other EY stakeholders involved in Recruitment, HR, L&D activities and associated administration, reporting & people infrastructure.

These services are delivered from our centers in Dalian, China, Kerala, India and Wroclaw, Poland. 

The TS Associate is responsible for completing assigned Learning Admin Support transactions or work activities in accordance with the established policies, process & procedures and SLAs.  The role is also responsible for building positive and productive relationships with customers / clients.

Essential Functions of the Job:

·  Creating and managing Learning courses in SuccessFactors, based on the request received from the regional Talent Team
·  Creating and managing Scheduled Offering (Class), with a specific start and End date & time, Location, Instructor etc... to deliver the Course content effectively, based on the request received from the regional Talent Team
·  Roster Management: Managing the Registration/Cancellation for the Scheduled Offering’s (Classes).
·  Notifying the employees through various communications (email) on the upcoming classes which they have registered for (eg: Registration notification, Joining Instruction, Leader Communication etc...)
·  Preparing and providing Onsite Documents which is required for the training (Rosters/Attendance sheet, Name Tag’s, Table Tents)
·  Triggering feedback survey for the classes completed
·  Processing the Completion/Awarding credit for the Learners attending the Scheduled Offering (Class) based on the allocated hours of the session
·  Preparing and sharing the evaluation summary report for the class conducted based on the survey result provided by the participants
·  Providing standard Learning Reports based on the request received
·  Handling the Learning related queries received through Service-Now
·  Liaise between the Learner and the Talent team
·  Establish clear understanding of the EY Learning process flow and related activities
·  Strictly follow the Learning Admin process map, procedures and Work instructions to execute the assigned requests appropriately
·  Strict adherence to the defined Service Level Agreements (SLAs)
·  Ensure quality compliance as per the defined standard Global process model
·  Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
·  Responds to emails and enquires in a timely manner  
·  Prepares and contributes to reporting as directed  
·  Assists with GDS initiatives and other projects as assigned  
·  Ensures GDS organizational policies and processes are followed
·  Actively participates and completes the performance management and development plan activities  
·  Identifies potential areas for process improvements and makes recommendations to Senior and Supervisor roles
·  Ensure there are no deviations from the agreed process – raise change requests wherever required upon getting confirmation from the Supervisor

 

Knowledge and Skills Requirements:

·  Good communication, interpersonal skills and customer orientation; works effectively with others
·  Command of spoken and written English due to session hosting were participants includes from Senior leaders across Globe
·  Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
·  Good organization, analytical and problem-solving skills; able to exercise judgment in day to day work activities
·  Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
·  Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements
·  Good keyboarding and data entry skills
·  Working knowledge of firm standard technology such as Outlook, IE, Windows, Excel, Word, PowerPoint; experience with HR specific technology a plus – Success Factors (Learning Management System)/Service Now/ABC

Supervision Responsibilities:

·  No direct supervision responsibilities

Other Requirements:

·  May need to work extra hours in case of special customer requirements and with a rotational shift

Job Requirements:

Education:

·  Bachelor’s degree or above from a commercial, business or HR related discipline. Preference will be given for those with HR Specialisation

Experience :

·  0 - 4+ years’ work experience preferred including prior Shared Services/BPO and/or HR Operations experience

Note:

This job description is intended as a guide to reflect the principal functions of the job.  However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management.