Supervising Associate - Learning Deployment Specialist

Job description

TSS Supervisor – Senior Learning Deployment Specialist

Job Summary:

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.  

Learning VTH supports a specific Region and acts as part of the extended Region Learning team

VTH works in a fully-integrated way with onshore Learning colleagues, participating in meetings, projects and planning activities as part of one team and is aligned with the Learning Global Process Model and initiates learning processes via existing workflow (SNOW intake forms) for execution by TSS managed services (CAT and DAT).

The TSS Supervisor – Senior Learning Deployment Specialist - This role is responsible for the deployment of multiple courses within one or more curriculum working alongside the Senior Deployment specialist and/or Learning Program Manager. Also, it will be responsible to create learning course execute deployment plans, track budgets and manage the end-to-end execution. Provides oversight of Learning administration activities and reports on course feedback.

 

This role is responsible for ensuring service delivery and quality standards are consistently met by the Junior Learning Deployment Specialist.  Additionally, the Supervisor is responsible for training, developing and motivating team members.

Applications Used:

·  SuccessFactors (Learning Management System), EYLeads, Service-Now

Shift :

·  Rotational / Night Shifts

 

Essential Functions of the Job:

Responsibilities:

·  Build initial course scheduling offering schedule for review
·  Submit requests to Schedule Offerings and to publish content in SuccessFactors
·  Manage the end-to-end execution of Learning course deployment plans and budgets, including conference and event management including:
·  Venue booking and management
·  Management of training material
·  Monitoring of participant nominations working alongside GDS TSS Deployment Administration team
·  Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations
·  Manage the budget, accruals, forecasts and actual costs of courses you are responsible for, supporting all Finance related activities as set out in the Learning Deployment model
·  First point of contact for queries from the practice in relation to the courses assigned, in addition to ongoing management of learning mailboxes and referrals from GDS TSS
·  Prepare facilitators for delivery of learning courses (logistics) and support in the management of facilitators
·  Provide oversight of learning deployment administration activities taking responsibility for the detailed review of work performed by the GDS TSS Deployment Administration team assigned.
·  Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information
·  Build and maintain close working relationships with TSS Learning deployment administration contacts (where relevant) Coach and support the GDS TSS Learning administrators to increase their knowledge, skills and competence within their role along with their understanding of the region by providing transparent and supportive feedback
·  Learning on-site support (as required)
·  Realise operational excellence through maintaining thorough understanding of, and adherence to, the Regional Learning Deployment Operating Model
·  Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment.  Stakeholders may include GDS TSS, Learning Consultants (Senior Deployment Specialists), Facilitators, external suppliers, Service Line resourcing teams, Learning Champions, Quality and Efficiency networks, ROI and FSO
·  Support the induction of new team members
·  Support the hosting and production of online modules, webcasts and virtual learning projects.  Advise on best practice, for example interactivity during virtual classroom sessions.
·  vILT producer role where vILT team can’t support
·  Ideas generation and rollout of networking elements within virtual learning programmes
·  Access reports on Learning course L1 – L3 evaluation feedback
·  Contribute to other activities or projects across the wider Talent Development function

Knowledge and Skills Requirements:

·  Commercial acumen and business awareness
·  Understanding of EY and EY Talent
·  Stakeholder management / business consulting
·  Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
·  Strong team worker, with enthusiastic, can do approach, with ability to coordinate and work as ‘one team’
·  Provide evidence-based insights, analytics and analysis to the Talent Development team
·  Drive and deliver quality services and products to Talent
·  Ability to engage and influence others, with good change management skills and a desire to embrace and drive change, act as a change champion to support process improvements and demonstrate best practice
·  Ability to learn new processes and skills quickly
·  Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, etc
·  Proactive problem solver with solutions mindset
·  Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements 
·  Budget planning and financial management skills and experience 

Additional Skills:

·  Strong organizational skills - the ability to set priorities, manage time and juggle competing priorities
·  Strong project management / coordination skills
·  Strong collaboration skills - the ability to work effectively with and influence team members and stakeholders
·  Team coaching and interpersonal skills

Other Requirements:

·  May need to travel during transition, otherwise travel time will be very limited
·  Other Language proficiency to be considered based on region/centre specific requirements
·  Flexibility in working hours to accommodate multiple time zones as needed
·  This role requires to support the Americas & MENA Time Zones which will require the resource to work on rotational shifts
·  MENA coverage will be Sun – Thu working week
·  May need to work extra hours in case of special customer requirements

Job Requirements:

Education:

·  Master’s / Bachelor’s degree in business or HR related discipline. Preference will be given for those with HR Specialisation

Experience :

·  Minimum of 9+ years of progressive experience including at least 1-2 years of supervisory experience
·  Significant experience of working in HR in professional services or corporate environment
·  Experience of working in Learning and development is desired
·  Working in international and diverse environments

Note:

This job description is intended as a guide to reflect the principal functions of the job.  However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager.  Further, the job description is subject to change at the discretion of management.