Staff Analyst Service Delivery (GCS) - EY Global Delivery Service

Job description

Description:

Global Compliance and Reporting is an integrated suite of Tax and Accounting services that EY provides to our multinational clients. GCR offers the ease of managing compliance & regulatory filings by:

a) Taking care of the complexity of regulatory affairs across multiple jurisdictions

b) Centrally managing the global compliance and reporting activities

c) Controlling the cost of managing compliance across various countries

Each client is referred to as an engagement and the GCR is responsible for implementing the integrated service delivery model and subsequent delivery of services as per the service level agreements. Globally, tax and accounts preparation activities are conducted mostly in the local countries and hence requires a wide network of EY professionals to work together to deliver to the client expectations. The GCR professional will be with the EY global network to ensure client’s compliance and reporting obligations across the globe are met on time.

Job purpose:

Engagement Management aspects:

·  Handle a portfolio of GCR clients.
·  Point of contact for service delivery and issue resolution for work delivered from global talent hub
·  Work with multiple teams across the GCR network to ensure smooth delivery of GCR engagements
·  Participate in client calls to provide status update of the engagement
·  Understand client requirements and ensure engagement processes meet requirements
·  Participate in business development activities, network with GCR country teams and promote usage of global delivery services
·  Apply project management concepts to engagements in the portfolio are delivered well
·  Identify service delivery and process gaps which can be fixed to improve service delivery
·  Consult with offshore teams on best practices for engagement set up and management
·  Accountable for the customer satisfaction scores of the portfolio

Technical skills requirements:

We are looking for candidates with the following:

·  2+ years of total work experience
·  Understanding of backend financial processes and project management
·  Bachelors or Master’s degree or advanced students
·  Interest in development of PM skills

You will need to:

·  Have excellent interpersonal, influencing and coaching skills
·  Demonstrate strong organizational skills and structured thinking abilities
·  Be proficient in Word/PowerPoint/Excel - working knowledge of MS office