Service Excellence Officer

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

 

As Service Excellence Officer for EY’s business support unit (Core Business Services) you will lead the way to creating long term value through continuous improvement.

 

The opportunity
Service Excellence is EY’s structured and integrated approach to improve performance in service delivery consistent with the Lean methodology. As Service Excellence Officer, you are part of our Program Management Office and the driving force for Continuous Improvement behind all the business support departments where capability building and results go hand in hand. And that is what applies to yourself as much as for the people you work with. In this challenging job, you will develop your strategic thinking, Operational Excellence (Lean) knowledge and experience, and change management, people and organisational skills. EY is currently establishing a Service Excellence Office for Western Europe, you will be part of this community and as The Netherlands is at the forefront of this transformation be a role-model towards other countries.  

 

Your key responsibilities
The Service Excellence officer is responsible to make sure that all business support departments of EY achieve long term sustainable performance improvements by following the Service Excellence standards. In this role, you are the person that accelerates continuous improvement in the firm in various ways. You provide expert support, train and coach teams and their leaders, connect with people at all levels on their service excellence responsibilities and support them in solving complex problems.  You assess where help is needed the most and organize it in the most effective way to guide the organization through its Service Excellence journey. In doing so, you make a meaningful contribution to deliver excellent services to our client serving business and building a better working world. 

Your position is based in the Netherlands, but as CBS functions of EY are organized on European level, expect to cooperate across the continent and occasionally travel to other EY offices.

 

Skills and attributes for success
We are looking for the person that easily connects with other people, can inspire and motivate teams and knows how to handle resistance, someone who is well organized and able to set priorities and someone who is committed to achieve progress and deliver results.

 

To qualify for the role you must have

·  At least five years of working experience in similar roles and environments
·  At least two years of experience as a manager / coach to build capability and boost performance
·  Experience with execution of Continuous Improvement / Operational Excellence / Lean Six Sigma
·  A Master’s degree

 

Ideally, you’ll also have

·  A Green or Black Belt certification
·  You speak an extra European language, besides English and Dutch
·  The willingness to travel on an occasional basis

 

What we look for
Do you have (most of) the following competences, besides the qualification aspects, then we’re happy to get in touch:

·  Problem Solving – You can effectively apply the right methods and tools to solve difficult problems effective, efficient and to root cause
·  Energy and Drive – You are action oriented, full of energy and can inspire and motivate others to improve
·  Decision making – You can make the right decisions and set priorities based on data collection, analysis, experience and judgement
·  Likeability – You build healthy and sustainable relationships within the organization, while making significant progress
·  Change management – you can effectively cope with and manage change and are able to handle risk and uncertainty
·  Strategic thinking – you can prioritize initiatives in relation to long term business objectives
·  Communication and stakeholder management– you know when and how best to communicate to others to deliver team and organizational goals

What we offer
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development. At EY, your competencies and your areas of interest will determine your future, plus we offer you: 

·  Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
·  Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
·  Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
·  Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

 

Find out more onwww.werkenbijey.nl about the many benefits to which you are entitled as employee at EY

 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

 

The exceptional EY experience. It’s yours to build. 

 

EY | Building a better working world 

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.  

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.  

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. 

 

An (online) assessment and a pre employment screening are part of the application procedure. 
Due to laws and regulations, and because EY (and in some cases its clients) has high demands on the reliability and integrity of its employees, every new employee will be screened. Depending on your rank the pre employment screening could contain the following: Certificate of Conduct (in Dutch: VOG) or - if requesting a Dutch VOG is not possible - Criminal Background Check of the country you are currently living or have lived during the last five years,  integrity questionnaire, verification of ID, diploma’s and/or work experience and consultation of the Dutch insolvency registry.