Senior Content Producer - Learning and Training (Work Remotely Anywhere In Canada)

Job description

As part of EY’s focus on the people agenda of organizations and change initiatives, our People Advisory Services professionals assist our clients in successfully managing and sustaining people, process and/or technology change. This may include the identification and management of stakeholders, leadership development, organizational design, training, cultural assessment and development, talent management, workforce strategies, and planning and executing key communications.

The opportunity

We are looking for a Senior Consultant with expertise in Content Production to join the WFA team. This is a fantastic opportunity to be a part of a leading management consulting firm and for being instrumental in the growth of the Workforce Advisory Learning Lab North team.

 

Your key responsibilities

•    Gather, manage, and produce content for a variety of digital experiences 
•    Produce high quality content for digital learning engagements by:
•    reviewing and adapting source content materials
•    writing outlines and scripts for digital training 
•    assisting the production team in decisions concerning the courses’ overall look and feel
•    Conduct comprehensive reviews to ensure high quality deliverables are produced for the projects, with the aim to obtain excellent feedback from the clients and global project counterparts
•    Conduct effective client communication to understand the project requirements
•    Ability to automate tasks through appropriate tools and scripting while working in a globally distributed team
•    Deliver exceptional client service on a variety of digital learning engagements 
•    Understand and apply user feedback and recommend improvements in the content
•    Work closely with the other PAS professionals to deliver exceptional client service on a variety of digital training engagements

Skills and attributes for success

•    High integrity and commitment to work in a new and challenging environment
•    Ability to manage ambiguity and be proactive
•    Ability to work independently with minimal supervision and produce quality 
•    Ability to conduct peer reviews and improve deliverables created by others
•    Ability to handle multiple projects with shifting deadlines simultaneously
•    Strong communication and presentation skills
•    Cross-cultural awareness and sensitivity
•    High energy levels, agility, and adaptability
•    Good understanding of own strengths and areas for improvement 
•    Eagerness to help others, and willingness to ask for and accept help 
•    Critical thinking, situational reasoning, and practical solutioning skills, especially under tight deadlines
•    Experience in conducting in-depth research on industry-specific topics and articulating the findings
•    Superior written and editorial skills, and ability to get a grasp on EY and client style guides, branding and tones 
•    Openness to travel for client projects that are approved as per EY and country-specific travel advisory guidelines 

To qualify for the role, you must have

•    3-5 years of relevant experience, such as experience in professional editing role, ideally on large-scale projects in marketing, editing, publishing or other related fields
•    Degree in arts, literature, or journalism 
•    3 plus years of experience in creative and technical writing 
•    Relevant professional experience is desirable, particularly in performing large-scale projects in marketing, editing, publishing, or other related fields 
•    Exceptional written and verbal communication skills with correct tone, voice, clarity, flow and structure of content
•    Ability to clearly articulate messages and create communication materials for internal and external stakeholders 
•    Strong organizational skills, self-motivation, and analytical skills

Ideally, you should also have

•    Proficiency in Microsoft Office applications, such as MS Excel, MS PowerPoint, and MS Project 
•    Familiarity with Adobe Creative Cloud suite applications, such as Photoshop, InDesign, Acrobat Pro, Premiere Pro, Illustrator, and Spark 
•    Familiarity with current Chicago Manual of Style, Associated Press (AP) Style Guide and Microsoft Manual of Style for Technical Publications (MSTP) and stay abreast of major changes
•    Flexibility in learning and applying new software and work processes

What we look for

•    Professionals who are independent, proactive, results-oriented, and able to provide a high level of customer satisfaction through the delivery of world class support services. Apart from day-to-day activities, the candidate is expected to be involved in strategic planning to contribute for the growth of the team 
•    Technical experts with commercial acumen, relevant experiences, and high degree of enthusiasm to adapt and learn in a fast-evolving environment 
•    Professionals who are willing to work in an environment of continual professional development and are driven to take on new responsibilities, projects, and work experiences with clients across geographies

What working at EY offers

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.  Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
•    Support and coaching from some of the most engaging colleagues in the industry
•    Learning opportunities to develop new skills and progress your career
•    The freedom and flexibility to handle your role in a way that’s right for you

About EY

As a global leader in assurance, tax, transaction, and advisory services, we’re using the finance products, expertise, and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities, and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience is bound to last a lifetime. 

If you can confidently demonstrate that you meet the criteria given above, please submit a resume and cover letter.

Make your mark. Apply today.

EY is committed to inclusiveness, equity and accessibility.  We encourage all qualified candidates to apply.