Senior Consultant - Experience Design (Seren)

Job description

The Opportunity  

EY-Seren Ireland is a strategic design and innovation consultancy. We help clients achieve business transformation through a customer-centered approach to design. We combine deep customer and commercial insight with leading edge design capabilities to deliver experiences that set our clients apart. We are an international consultancy with clients around the world and are part of the multi-skilled performance advisory practice of EY. We opened our office in Dublin due to a high demand in the Irish Market for our services from customer research to customer-centered design, execution and optimisation! As our team expands we need ambitious applicants to grasp the opportunities that are present in the market and work together with our team in delivering exceptional work to our clients. Senior Consultants have the opportunity to deliver on leading-edge engagements for a range of world-class clients. You'll work across several client engagements, within a wide variety of industries contributing to our team achieving outstanding results. You’ll become a trusted advisor in your work and demonstrate it by delivering the most amazing customer and client experiences. You’ll be hands-on by consistently delivering work on time and supporting project and client relationships.

 

Key tasks and responsibilities 

•    Working closely with the consulting team and client to support successful programme delivery.
•    Assist in the preparation of proposals to sell major design programmes to help grow the business.
•    Assist with budget management during engagements to ensure all finances are on target.
•    Embed yourself within the engagements that you are working on and ensure you are building strong, positive relationships with all stakeholders.
•    Identify opportunities to help clients improve their understanding of their customers and develop their offerings to serve them better.
•    Unlock the power of customer centricity for our clients and be passionate about enabling this through strong relationships, delivery and outcomes for our clients.

Experience and attribute

To qualify for the role, you must have at least 2+ years’ experience in one or more of the following areas: 

o    CX or digital transformation 
o    Product UX / UI design 
o    Business strategy and business model analysis
o    Customer / product go-to market strategy and proposition development 
o    Quantitative/qualitative research and analysis
o    Service design
o    Customer journey mapping 

•    Ability to build new business presentations and write detailed digital and experience consultancy proposals.
•    Good research and analysis skills and background combined with a good eye for business.
•    Excellent written English and attention to detail, in all forms of content – MS PowerPoint, Excel, Word.
•    Ability to work with clients and wider stakeholders to build trusted advisor relationships.
•    Comfortable in and experience with a client-facing position, including delivering client workshops.
•    Contribute to a positive team environment by demonstrating consistent commitment and optimism toward work challenges. 
•    Strong 3rd level educational qualifications.

 

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. 
Plus, we offer:
•    Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next. 
•    Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 
•    Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.