Resource Coordinator, Core Business Services

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY is a global professional services organisation providing advisory, assurance, tax and transaction services.
We are committed to doing our part in building a better working world, to help create wider economic and socialbenefits today, and a strong legacy for a better tomorrow.

The opportunity

You will be responsible for working closely with key internal stakeholders to address resource needs for our Assurance Practice. Working as part of a broader Assurance team, you will be responsible for applying consistent resource planning across a range of engagements and will work closely with the business to ensure all staffing needs are met. 

Primary areas of responsibility include the allocation of staff resources, resolving booking conflicts, and monitoring availability and staffing requirements through the firm’s Resource Management System (Retain). 

You will also contribute to the broader Singapore Assurance resource team, working with other Resource Coordinators to share information, ideas and workloads, and to apply best practice resource planning across the business.

Your key responsibilities

·  Monitor and process staff scheduling requests made by engagement personnel
·  Analyse and challenge resourcing requests against key engagement metrics to ensure the appropriate allocation of resources
·  Identify and monitor resource availability, conflicts and shortages
·  Prepare relevant resourcing reports and analyse for inconsistencies, for example: chargeability, utilisation
·  Educate client servicing personnel on the resourcing process
·  Identify and implement improvements in practices, processes and reporting
·  General admin and other related duties – data entry, timesheet monitoring, locker allocation

Skills and attributes for success

·  Proficiency in Microsoft applications
·  Intermediate - Advanced Excel skills
·  Experience working closely with large groups of people in a professional service-oriented environment  
·  Confident communication skills, both written and verbal with the ability to influence stakeholders at all levels
·  Strong problem solving and decision-making skills
·  Strong conflict resolution and negotiating skills to balance individual and business needs
·  Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload

To qualify for the role you must have

·  Experience working closely with large groups of people in a professional service-oriented environment
·  Ownership for deliverables, actions and outcomes
·  Strong organisational and time management skills with the ability to multi-task, plan and prioritise workload
·  A key interest in resource management and driving best practices
·  An understanding of the basic financial drivers and key KPI’s of a professional services firm – particularly around production and utilisation or a proven aptitude to learn in this area
·  Experience in information/data analysis with a high degree of accuracy
·  Ability to work as a team and adapt to changing priorities within the business and operational market
·  A positive attitude and a ‘can do’ approach to the position and ability to work autonomously

Ideally, you’ll also have

·  Experience in workforce or resource planning

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player equipped with strong people management skills and a genuine passion to make things happen in a dynamic organization. If you’re ready to take on a wide range of responsibilities, and are committed to seeking out new ways to make a difference, this role is for you.

What we offer

EY offers a competitive remuneration package where you’ll be rewarded for your individual and team performance. We are committed to being an inclusive employer and are happy to consider flexible working arrangements. Plus, we offer:

·  Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
·  Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
·  Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
·  Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.