Project Support Analyst - Service Delivery Center - Financial Services

Job description

EY is the only professional services firm with a separate business unit (Financial Services Organization, or FSO) that is dedicated to the financial services marketplace. Our FSO teams have been at the forefront of every event that has reshaped and redefined the financial services industry. This practice also has several Service Delivery Centers that are made up of high-performing US-based resources working closely with our experienced client-serving professionals to deliver project-based work and managed services to our US-based FSO clients. If you have a passion for rallying together to resolve the most complex challenges in the financial services industry, come join our dynamic FSO team!

The opportunity

Working on projects that cross financial sectors, the experiences you gain here as a senior analyst will be invaluable. You’ll help businesses realize the value from their IT investments by supporting strategy, improving the customer experience and driving growth. As part of a high-performing team, you’ll provide advice about technology enablement, as well as the strong effect IT has on major program transformations. This is a new group being developed in our Service Delivery Center and you will have the opportunity to be a part of building a new team within this growing organization. 

Your key responsibilities:

·  Create and develop project charter, scope and schedules, then plan and assign resources to a project
·  Advise and consult with other departments about production software issues, concerns, problems and questions
·  Manage resources, communications and cost management of projects
·  Create project organization structure, including identification of key project team members and their roles and develop and communicate the project plan to align project members and stakeholders.
·  Conduct a kickoff meeting with all key stakeholders to announce the start of a project and review the overall project plan and gain consensus
·  Measure project performance using appropriate tools and techniques to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions and communicate to all stakeholders
·  Demonstrate business skills with the ability to effectively negotiate priorities across multiple groups and teams
·  Manage changes to the project scope, project schedule and project costs to keep the project plan accurate and updated and reflective of authorized project changes, as defined in the change management plan, to facilitate customer acceptance
·  Identify high-level risks, assumptions and constraints, then implement approved actions and workarounds to minimize the impact of risks to the project
·  Communicate any development or resourcing roadblocks to leadership and facilitate resolution
·  Create and implement remedies to obstacles and challenges throughout the course of the project
·  Develop and maintain relationships with stakeholders beyond IT services, including, but not limited to, finance, communications and legal, to cover all potential downstream implications of a project
·  Improve team performance by building team cohesiveness and leading, mentoring, training and motivating to facilitate cooperation among the teams
·  Work with system end users to understand business functions and document requirements
·  Analyze current business processes to identify potential gaps between current and target states
·  Document system requirements via process/workflow diagrams, including potential error conditions based upon analysis of system capabilities
·  Maintains system protocols by writing and updating procedures
·  Write and maintain end user and system practitioner documentation as reference material

 

 

 

Skills and attributes for success

Wework with clients to plan and deliver business-led, technology-driven transformation programs. We develop practical, executable plans to manage the journey from strategy through execution. Our team uses industry-leading program management tools to accelerate start-up and enable highly efficient and effective program management.

You’ll spend most of your time assisting in the day-to-day management of projects or as a business systems analyst. You’ll monitor progress; track project finances, risks and issues and; confirm that key stakeholders are kept informed about progress and outcomes and potentially writing business requirements documents. You should be highly organized, possess outstanding verbal and written communication skills, along with being a self-starter.             

To qualify for the role, you must have:

·  A bachelor’s degree in Liberal Arts, Criminal Justice, English, Finance, General Business, History, International Studies, Prelaw or MIS with a business focus
·  One to three years consulting or industry experience in complex program management and portfolio management
·  Strong communication, facilitation and presentation skills
·  Experience in project delivery, including configurations, release and change management
·  Knowledge of integration plans, integration reports and test procedures
·  Experience scheduling and delivering implementations that include multiple components with tight interdependencies between these components
·  Demonstrated project and program management skills in a cross-functional coordination role
·  Broad knowledge of the IT function and how IT enables business through effective and strategic planning, governance and management disciplines

 

Ideally, you’ll also have:

·  Experience working in the financial services or the professional services industry
·  Experience working with executive IT or business leadership
·  Knowledge of standard IT methodologies and processes, such as PMBOK, Prince2, Six Sigma, CMMI, product management and systems development life cycles
·  Relevant industry certification (e.g., PMP,  Agile CSM, SAFe)
·  An understanding of master scheduling and integrated project planning
·  Experience with enterprise PMO and Lean PMO setup and operation

 

What we look for

Top performers with track records in the following areas:

·  Practitioners applying PMI disciplines for IT project and program management activities
·  Experience in the financial services industry focused on enterprise transformations
·  Great communication skills, both at the personal level and in professional settings
·  Intensive experiences in business development, leading and supporting proposals
·  People-oriented individuals who are reliable, resilient and responsive

 

What We Offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. Plus, we offer:

·  Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
·  Success as defined by you : We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
·  Transformative leadership : We’ll give you the insights, coaching and confidence to be the leader the world needs.
·  Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better so that whenever you join, and for however long you stay, the exceptional EY experience lasts a lifetime.

Make your mark.

Apply now.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.