Government & Public Sector - SDC - Claims Processing - Associate Analyst II

Job description

GPS-SDC-Tax-Indirect Tax- Unemployment Claims Data Processing – Associate Analyst II

From strategy to execution, the Government & Public Sector (GPS) practice of Ernst & Young LLP provides a full range of consulting and audit services to help our federal, state, local and education clients implement new ideas to help achieve their mission outcomes. We deliver real change and measurable results through our diverse, high-performing teams; quality work at the highest professional standards; operational know-how from across our global organization; and creative and bold ideas that drive innovation. We enable our government clients to achieve their mission of protecting our nation and serving the people; increasing public safety; improving health care for our military, veterans and citizens; delivering essential public services; and helping those in need. EY is ready to help our government build a better working world.

The opportunity

The Service Delivery Center is made up of high-performing, US-based resources who work closely with our experienced professionals to deliver project-based work and managed services to our federal clients. The Service Delivery Center is a core component of the GPS practice.

In this role, you would be responsiblefor daily processing and operational support functions across the practice.

Your key responsibilities

·  Provide written and verbal data analysis, outcome assessments and procedural advice regarding client processes, administration and information
·  Open, organize and distribute time-sensitive documentation to applicable team members
·  Request relevant information and supporting documentation from client 
·  Organize and maintain large quantities of paperwork associated with client processes
·  Participate in internal meetings and communicate current-state client and agency processes and tendencies
·  Contribute to drive efficiency within internal and client operations
·  Provide regular quality assurance to ensure overall quality of deliverables
·  Provide regular communication and status updates daily
·  Execute on and deliver engagement-specific tasks as directed
·  Be able to follow established procedures, and review and interpret client information; understand when to ask team leaders for assistance in unfamiliar circumstances

Skills and attributes for success

·  Ability to interact with clients and offer feedback on processes, trends and best practices
·  Ability to redirect attention as needed and reprioritize daily workload with direct supervision
·  Willingness to learn firm and client-specific technologies

To qualify for this role, you must have

·  A bachelor’s degree in general business, technology, liberal arts or a related field
·  United States Citizenship; must be eligible/able to obtain and maintain a secret level clearance or higher 
·  Minimum of one year of experience in a related job competency or demonstrated ability to learn and perform the role
·  Strong customer service and organizational skills
·  Experience with Microsoft Office Suite
·  Excellent written and verbal communication skills needed to interact with internal team members and external client personnel
·  Ability to learn and use technology and follow a linear, well-defined process
·  Respect for the need to maintain confidentiality and tact when reviewing and discussing client circumstances
·  Proficiency in the English language, including the ability to listen, understand, read and communicate effectively, both in writing and verbally, in a professional environment
·  Flexibility to travel up to 20%

 

Ideally, you'll also have

·  Prior experience in a service delivery center or similar environment

What we look for

We are looking for people who strive to lead themselves, their teams, and their communities, people who can foster effective team work to drive results.  We’re interested in authentic communicators with the ability to collaborate with EY colleagues across various teams who want to develop personally and professionally in a dynamic organization

 

What working at EY offers

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, a minimum of three weeks of vacation plus ten observed holidays and three paid personal days, and a range of programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
·  Support and coaching from some of the most engaging colleagues in the industry
·  Opportunities to develop new skills and progress your career
·  The freedom and flexibility to handle your role in a way that's right for you
About EY
 
As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Make your mark. Apply today.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law.
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