Global Account Coordinator

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

 

The Opportunity:

The role of Global Account Coordinator involves day-to-day support to the management of global corporate client accounts of our People Advisory Services team. Typically, the activities of the Global Account Coordinator will fall under the supervision of an Engagement Manager and/or Engagement Partner and can range from gathering information, designing and implementing processes, status reporting, to liaising with clients and Government departments and much more.The Global Account Coordinator will need to have direct contact with the corporate clients and have the opportunity to liaise with the wider international EY network on a daily basis.

 

What we look for  

We’re interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and development. If you have the confidence to speak up and influence a team that affects big businesses worldwide, this role is for you.

 

Your key responsibilities  

·  Communicating with client contacts/HR to obtain information, to provide updates 
·  Ensuring that management is advised of client issues and escalations when they arise
·  Managing client expectations regarding upcoming expiries and required actions
·  Owning any ad hoc projects or pulling together spreadsheets of information as required by the client
·  Providing timely responses to client queries
·  Managing program reporting and analytics
·  Building strong relationships with the international EY teams
·  Understanding basic processing categories and requirements for a variety of foreign jurisdictions
·  Managing engagement finances and foreign office invoicing process
·  Participating and leading global team meetings or training sessions
·  Assisting with colleague caseload as required 

 

Skills and attributes for success  

·  Ability to work under pressure and to tight deadlines whilst managing key stakeholder expectations
·  Comfortable balancing multiple projects and priorities
·  Excellent written and verbal communication skills in English, including the ability to present information in a clear and organized manner
·  Strong organizational and project management skills
·  Ability to effectively build relationships with team and clients
·  Attention to details with a commitment to high quality
·  Analytical skills to consolidate information, develop and recommend strategy
·  Show initiative to identify issues and provide creative solutions and suggestions

  To qualify for the role you must have  

·  University/college degree
·  Fluent English
·  Working with team members in a multi-country environment
·  Proficiency in Microsoft Excel, Word, PowerPoint
·  2+ years of multinational experience
·  Experience working in a client facing role is preferred  

 

  What we offer

·  Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
·  Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
·  Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
·  Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.